Details of communication with HDFC Bank attached. They are not responding on the complaints.
Nilesh Gotecha wrote:
Date: Tue, 11 Dec 05:52:17 -0800 (PST)
From: Nilesh Gotecha
Subject: RE:'HBL=004-362-376' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: loansupport
Having received no reply on the mails in three months, no option but stopping of payment of loan remained with me.
please note that, I have make the stop payment of the loan and will soon be closing Savings bank account as i do not wanted to deal with the bank which do not reply to basic queries of the customer.
please do not make any follow up regarding loan, unless my quiries are answered point to point and i get to know the level at which my complaint is discussed.
i have complied the mail commununication below, which clearly show the irresponsible replies from customer service division of HDFC Bank.
I am forwarding print outs at HDFC head office, to CEO of HDFC and to all the regional offices of HDFC bank. I am also forwarding the bunch of e-mails to all leading dailies and news channels for the reference.
This is only for your information and i do even expect the proper reply from your side.
regards
nilesh
99251 20099
Date: Tue, 13 Nov 20:54:42 -0800 (PST)
From: "Nilesh Gotecha" View Contact Details Add Mobile Alert
Subject: RE:'HBL=004-362-376' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport"
This is you who is exaggerating.
Tell me why a person takes a loan?? because he is badly in need of money. Now he is deprived of the money, is this the small issue??
Further, if mistake has happened, why your system could not locate it?? why i have to run here and there to tell you people that i have not get the money.
You are living in the competitive world, if you cannot deliver, pls do not be in the business.
And add to it, my demands are small and crystal clear, i want to know at level my complaint is discused and handled. I dont know if somebody is hiding the facts to procet somebody.
My stand at the moment is clear, untill I get the proper reply from the RESPONSIBLE person, I am not going to pay my instalment.
Further, pls update ur Ashram Road Branch Manager on the issue, as I will be visiting the Branch for the closure of my account tomorrow.
Do not write anything in reply to this mail, I do not know who/which designation is writing.
From nowonwards, pls take customers seriously.
Best Regards
Nilesh
99251 20099
loansupport wrote:
Dear Mr. Gotecha,
With reference to your e-mail dated November 12th kindly note as follows:
Closure of your Salary SB Account No. 0691050140415 can only be allowed after the mode of repayment of Personal Loan Account No. 11599779 is swapped to alternate Post Dated Cheques or debit-ECS.
Any act by you in withholding payment of EMIs will rank as a wilful default and result in accumulation of penal charges (Rs. 450/- per bounce of installment and overdue interest @ 2.5% p.m.). This will also result in approriate action for recovery by the Bank, entirely at your risk and responsibility.
Apart from what has been outlined above, we have nothing further to add in the matter. Your reaction to the slight delay in disbursal of the loan (for reasons already stated several times) appears to be exaggerated and no worthwhile purpose will be served through the protracted exchange of mails.
Warm regards,
Customer Support
HDFC Bank Ltd.
Date: Sun, 11 Nov 22:30:00 -0800 (PST)
From: "Nilesh Gotecha" View Contact Details Add Mobile Alert
Subject: RE:'HBL=004-362-376' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport"
No more mails. Matter will never close. I feel you people make the joke out of the case and absolutely not concerned..
will see you with the notice from the consumer forum. i am also filing the case with the Bank lok adalat.
Meanwhile, pls let me know the procudure to close the savings bank account at the earliest, i do not want any of hdfc bank services today and never in future.
best regards
nilesh
99251 20099
loansupport wrote:
Dear Mr. Gotecha,
Kindly refer to your e-mail dated November 7th.
The reasons that led to delay in dicbursal have already been submitted in writing as well as in the calls made to you by Officials of our Personal Loans Division. We once again request that this be accepted as a case of inadvertent human error and the matter treated as closed.
Warm regards,
Customer Support
HDFC Bank Ltd.
==============================================================
Date: Wed, 7 Nov 06:16:59 -0800 (PST)
From: "Nilesh Gotecha" View Contact Details Add Mobile Alert
Subject: RE:'HBL=004-362-376' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport"
i do not have time to go and visit.
pls send me details provided that i have asked for. i bagg u will not be in a position to answer to even the smallest of question in my mail.
if u cannot handle the complaint, pls escalate the issue higher upos and dont come out with the vauge replies.
i once again confirm that i will not pay the instalment, till the time my quiries are attended to properly and i get reply for all my basic questions. and the same will keep myself free from any follow ups fm your side
regards
nilesh
loansupport wrote:
Dear Mr. Gotecha,
Thank you for your e-mail dated November 07.
We confirm that all the information requested has been provided to you by the Retail Loans Division.
You are requested not to stop the payment of your EMIs which will be in violation of the agreement signed and will affect your credit history.
In case you have any further queries, you may also visit our Retail Loan Service Center.
For a comprehensive list of our Retail Loan Service Centers, kindly visit our site (www.hdfcbank.com), click on "Find your nearest..." on the home page and select "Retail Loan Service Center".
Warm regards,
Customer Support
HDFC Bank Ltd.
Date: Tue, 6 Nov 21:00:18 -0800 (PST)
From: "Nilesh Gotecha" View Contact Details Add Mobile Alert
Subject: RE:'HBL=004-362-376' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport"
I am not like the HDFC Bank officials, i do read the mails sent and mails received.
request you to kindly read my mails and reply on my mails.
pls note i hv deffered the loan payment till the time satisfactory answer is received.
I told the person over the phone that i am not at all agreed to what he is telling and he has to send point by point reply. but u people are dump and not listening or does not want to listen. this time your smartness come to the wrong way.
further, why should somebody made a mistake should talk and decide??
pls do not write mails hencefurther, i will defer loan payment still somebody approached to me with the point to point answer to my complaint.
regards
nilesh
loansupport wrote:
Dear Mr. Gotecha,
Thank you for your e-mail dated November 03.
We request you to refer to our earlier correspondence as well as the contacts made to you by our Loans Division where the matter has been discussed in depth. We regret we have nothing further to add in the matter.
Warm regards,
Customer Support
HDFC Bank Ltd.
==============================================================
Date: Sat, 3 Nov 00:08:06 -0700 (PDT)
From: "Nilesh Gotecha" View Contact Details Add Mobile Alert
Subject: RE:'HBL=004-362-376' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport"
Dear (I dont know)
Request to kindly read my mail history.
My question remains the same.
1) agreed the mistake happened, why I have to run here and then to locate mistake done by the Bank?
2) Why nobody took a pain atleast to inform that mistake has happened?
What level the complaint is discussed and who is taking the stand on my compliants?
When you design the rules, pls keep the rules same for the customer and the bank, will you allow me delay my instalment even for the day???
Decision cannot be taken by the defaulter (sales manager).
Pls speak on all such issues raised during the previous mails. wanted you to escalate the issue to the highest possible level and rever with the escalation chart.
Pls take your time in replying, but reply with the point to point to my compaints and concerns.
Regards
Nilesh
loansupport wrote:
Dear Mr. Gotecha
With reference to your e-mail dated October 29. We regret to understand that you have been left with a feeling of dissatisfaction in your recent interactions with us.
We once again reconfirm that the services of the Sales Executive who handled your case have been terminated.
The matter has been explained in depth by our Sales Manager and a letter issued to you.
You are requested not to stop the clearing of your monthly installments. Pending installments will result in your Loan Account getting classified as overdue, which could affect your credit history and is violation of term of agreement.
We wish to assure you that it is our constant endeavour to ensure that each customer interaction is made pleasant and satisfactory so that your relationship with the bank is strengthened.
We would appreciate if you would kindly treat the matter as closed. We treasure your relationship with the Bank, and look forward to a long and continued patronage.
Warm regards,
Customer Support
HDFC Bank Ltd.
==============================================================
Date: Mon, 29 Oct 05:06:33 -0700 (PDT)
From: "Nilesh Gotecha" View Contact Details Add Mobile Alert
Subject: RE:'HBL=004-362-376' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport"
pls read my previous mails.
pls do not write the same reply again.
i will not pay the instalment of the loan till the time i get the reply for the questions i asked and this keep me free from any actions from your side.
regards
nilesh
99251 20099
loansupport wrote:
Dear Mr. Gotecha,
Thank you for your e-mail dated October 27.
The reasons that led to delay in disbursal have already been submitted in writing as well as in the calls made to you by Officials of our Personal Loans Division. We once again request that this be accepted as a case of inadvertent human error and the matter treated as closed.
Thanking you in anticipation of your kind co-operation.
Warm Regards,
Customer Support,
HDFC Bank Ltd
Date: Sat, 27 Oct 05:43:26 -0700 (PDT)
From: "Nilesh Gotecha" View Contact Details Add Mobile Alert
Subject: Fwd: RE:'HBL=004-362-376' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: [email protected]
pls read mails. pls do not send the same reply
Nilesh Gotecha wrote:
Date: Fri, 26 Oct 04:31:23 -0700 (PDT)
From: Nilesh Gotecha
Subject: RE:'HBL=004-362-376' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: loansupport
Request to kindly go through my previous mails. Understand what is return and reply.
For your perusal, grievance handling procedure highlighted on the site is attached. Request to go through the policy also.
My basic demand remain the same
Name and designation of the person writing the mail
Level at which the complaint is discussed
Name and designation of the person taking the final stand on the complaint
This is my basic right as a coustomer.
Regards
Nilesh
99251 20099
loansupport wrote:
Dear Mr. Gotecha,
Thank you for your e-mail dated October 25.
The reasons that led to delay in disbursal have already been submitted in writing as well as in the calls made to you by Officials of our Personal Loans Division. We once again request that this be accepted as a case of inadvertent human error and the matter treated as closed.
Thanking you in anticipation of your kind co-operation.
Warm Regards,
Customer Support,
HDFC Bank Ltd
%%%%%%%%%%%%%%%%%%%%%%
Date: Fri, 26 Oct 04:31:23 -0700 (PDT)
From: "Nilesh Gotecha" View Contact Details Add Mobile Alert
Subject: RE:'HBL=004-362-376' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport"
Request to kindly go through my previous mails. Understand what is return and reply.
For your perusal, grievance handling procedure highlighted on the site is attached. Request to go through the policy also.
My basic demand remain the same
Name and designation of the person writing the mail
Level at which the complaint is discussed
Name and designation of the person taking the final stand on the complaint
This is my basic right as a coustomer.
Regards
Nilesh
99251 20099
loansupport wrote:
Dear Mr. Gotecha,
Thank you for your e-mail dated October 25.
The reasons that led to delay in disbursal have already been submitted in writing as well as in the calls made to you by Officials of our Personal Loans Division. We once again request that this be accepted as a case of inadvertent human error and the matter treated as closed.
Thanking you in anticipation of your kind co-operation.
Warm Regards,
Customer Support,
HDFC Bank Ltd
%%%%%%%%%%%%%%%%%%%%%%
Date: Wed, 24 Oct 23:25:51 -0700 (PDT)
From: "Nilesh Gotecha" View Contact Details Add Mobile Alert
Subject: RE:'HBL=004-362-376' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport"
I also have nothing to add, pls read my mails and you cannot treat this matter as closed.
regards
loansupport wrote:
Dear Mr. Gotecha,
Thank you for your e-mail dated October 23.
Our Bank's position in the matter has already been stated in the e-mail dated October 23rd and nothing substantial can be added to that at this point of time.
You are once again requested to treat the matter as closed.
Warm Regards,
Customer Support,
HDFC Bank Ltd
%%%%%%%%%%%%%%%%%%%%%%
Date: Tue, 23 Oct 06:49:52 -0700 (PDT)
From: "Nilesh Gotecha" View Contact Details Add Mobile Alert
Subject: RE:'HBL=004-362-376' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "loansupport"
Who are you??
Pls write with your name. and I am not at all satisfy with any of onliner replies I received.
Pls also suggest the name of the person taking the final stand.
If you do not have anything to add, i am also writing to kindly proceed with the following:
1) Please close my saving bank account
I will not pay any of the remaining instalments.
Regards
Nilesh
99251 20099
loansupport wrote:
Dear Mr. Gotecha,
With reference to your e-mail dated 20th October we have nothing further to suggest except what has already been submitted in the previous communications.
Warm Regards,
Customer Support,
HDFC Bank Ltd
%%%%%%%%%%%%%%%%%%%%%%
Date: Sat, 20 Oct 05:47:59 -0700 (PDT)
From: "Nilesh Gotecha" View Contact Details Add Mobile Alert
Subject: RE:'HBL=004-362-376' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "Customer Service"
Pls refer my mail for god shake, i have asked to write the name of person writing to me and one who has taken the final stand on the issue. Over the phone, I have also informed the same and the officer calling was having no answers to some of my basic questions.
I will only be satisfy when i get reply point by point (pls put remarks) under my each point.
If the mistake happened from your side, why i had to run to locte that mistake has happened?? What will happen if I make the mistake???
If your system is under fault, why am i one who is suffering??
Pls reply me on each of the point at the earliest with the authority who has taken the final stand.
Otherwise, I dont see any reason in paying remaining instalments of my loan and will discontine my savings and fixed deposit account with the bank.
Regards
Nilesh
99251 20099
Customer Service wrote:
Dear Mr. Gotecha,
Kindly refer to your e-mail dated October 17th.
The reasons that led to delay in disbursal have already been submitted in writing as well as in the calls made to you by Officials of our Personal Loans Division. We once again request that this be accepted as a case of inadvertent human error and the matter treated as closed.
We regret our inability to offer any compensation or discounts, as claimed by you.
Warm Regards,
Customer Support,
HDFC Bank Ltd
%%%%%%%%%%%%%%%%%%%%%%
Date: Wed, 17 Oct 05:48:20 -0700 (PDT)
From: "Nilesh Gotecha" View Contact Details Add Mobile Alert
Subject: Fwd: RE:'HBL=004-075-913' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: [email protected]
No reply received on the mail, really surprising.
Nilesh Gotecha wrote:
Date: Thu, 27 Sep 2007 04:33:32 -0700 (PDT)
From: Nilesh Gotecha
Subject: RE:'HBL=004-075-913' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: Customer Service
CC: [email protected]
My demand are same. I need the name and designation of the person taking the final stand on the issue.
i do not know if u people read the mails i send. i am once again attaching the point by point complain. pls give the answer on each of the point. PLS REFER POINTS 7 TO 15 AND ALSO CONSEQUENCES. YOU WILL NOT ACCEPT ANY OF MY APOLOGY EVEN ON SINGLE DAY DELAY, WILL YOU???
i am also attaching the last mail which clarifies that i am not interested in the apology, i want the final stand of the bank on the issue taken by some senior member.
DETAILED COMPLAINT:
Nilesh
A/501, Rosewood Estate, Jodhpur Road, Satellite, Ahmedabad - 15
99251 20099
1) Applied for HDFC personal loan through Net
2) Call was received from lady - Sweta telling that she is calling from HDFC Bank directly.
3) Documents for the loan collected on 06/June and loan was approved on 08/June.
4) A SMS was received on 08/June regarading the loan approval and approval number is 11599779
5) Agreement was signed on 11/Jun/07 (Monday) morning and three cheques were submitted.
6) It was promised that amount of loan will be deposited on 12/Jun.
7) No amount was received on 12 june. Not even on 13 june
8) There was consistent no replay from the number of Sweta who co-ordinated.
9) On calling phone banking for more than 3 times and visiting Naranpura branch, there was call from Sweta telling that they have made mistake in calculating EMI amount and fresh trhee cheues to be issued.
10) Fresh cheqes were issued and it was confirmed that amount will be credited by 10am on next day.
11) In anticipation of confirmed deposit, cheque was issued to from the account.
12) Had to request to the party two times to not deposit the cheque.
13) Again on 14/Jun, no amount was credited
14) Visitednearest Vejalpur Branch of HDFC Bank.
15) They have given number of officer. Officer had told that it was mistake on the part of DSA the incidence had happened, and promised that he will try to deposit the loan before banking hours.
16) Loan was depostisted ultimately at 15.40 on 14/June.
THEY CALL IT EXPRESS LOAN. That means, amunt was of no-use on14/June also.
17) Subsequently, cash amount was to be deposited in the account of the party.
Consequences:
1) The incidence badly affect the credit. 17% interest was paid only to ensuretimely payment to the creditor.
2) Continuous two days wasted on follows
3) Bank should repay for amount of time, money and enry wasted on follow-ups
4) Bank should clerlfy the actions taken on the officers
5) Loan cannot save the credit, that means should be made interest free
LAST MAIL CLARIFIES THAT MATTER CANNOT BE CLOSED
Do you know who has signed that letter??
have u read the mail i send in reply of the letter??
if the mistake has done by your employes, why there was no call?? why the phones were no reply??
i had to visit two braches and make over 50 calls to locate problem created by you. even the senior officer did not picked up the phone.
pls note that what you have writeen in the letter is not the factual. pls locate the problem in house first, ratehr than markeing it close.
and i hv several time reported that apology is not the solution to the proble, do u know u r talking to the customer??
i have never before raise point of repayment of loan, but it is total irresponsible replies fm ur side made me writing the same.
i do not understand why dont u keep the previous mails in the loop while replying.
gentleman, pls get ur hose right and pls revert with the responsilbe reply. i would wiat for the reply with the name of person writing to the same.
waiting for ur satisfactory reply in this regard.
regards
nilesh
99251 20099
Customer Service wrote:
Dear Mr. Gotecha,
Kindly refer to your e-mail dated September 25th.
At the very outset, please accept our sincere apologies for the less than pleasant experience in dealing with the Bank.
We confirm that a formal reply to the issues raised by you have been submitted on August 7th itself vide our letter docket No. A26790475
dated 10th August a copy of which is attached herewith.
We trust that the contents of the letter will be found acceptable and the matter can be taken as closed on that basis. You are also requested not to disrupt recovery of EMIs as this could be taken as a willful default and affect your Credit History, besides leading to additional charges.
Thanking you in anticipation of your kind understanding in the matter.
Warm Regards,
Customer Support,
HDFC Bank Ltd
Customer Service wrote:
Dear Mr. Gotecha,
Kindly refer to your e-mail dated September 26th. We do realize and appreciate the fact that the problems faced due to delay in disbursal have caused a lot of unhappiness. Please accept our very sincere apologies once again for the less than pleasant experience in the matter.
Kindly also rest assured that your feedback has been shared with the Unit concerned to ensure that such matters are handled with a greater degree of sensitivity. Can we therefore, request you once again to accept our apologies and agree to treat the matter as closed?
Thanking you in anticipation of your kind understanding.
Warm Regards,
Customer Support,
HDFC Bank Ltd
%%%%%%%%%%%%%%%%%%%%%%
Disclaimer :
From: "Consumer Education and Research Centre" Add to Address Book Add Mobile Alert
To: [email protected]
Subject: From: Mr. V.M.Oza Hon. Director (Complaints)
Date: Mon, 8 Oct 16:50:25 0530
REF.NO.: COM/INFO/430/VMO 08.10.2007
From: Mr. V.M.Oza Hon. Director (Complaints)
To: Mr. Nilesh Gotecha
Email: [email protected]
Dear Mr. Gotecha,
Please refer to your email dt. 25th Sept. 2007 regarding your
grievance against HDFC Bank about delay in sanctioning the loan
to you and subsequent loss incurred by you.
In this connection we have to advise you that we deal with such
matter. You are therefor requested to furnish us all the
papers/documents, etc. as called for vide our email dt. 21st
Sept. 2007 alongwith membership form duly filled in with the
requisite payment.
KINDLY QUOTE OUR REF.NO. & DATE IN FUTURE CORRESPONDENCE.
Thanking you,
Yours faithfully,
V.M.Oza
Hon. Director (Complaints)
08.10.2007
&&&&&&&&&&&&&&&&&&&&--
Consumer Education and Research Centre
Thaltej, Sarkhej-Gandhinagar Highway
Ahmedabad - 380054, Gujarat, India
Phone : 079-27489945/46, 27450528, 30121001-2-3
Fax : 079-27489947
Email: [email protected]
[email protected]
Website: www.cercindia.org
Read INSIGHT - The Consumer Magazine
Date: Tue, 25 Sep 2007 02:35:01 -0700 (PDT)
From: "Nilesh Gotecha" View Contact Details Add Mobile Alert
Subject: Re: From: Complaints Dept., CERS, Ahmedabad. REF. NO. : COM/INFO/430/US
To: "Consumer Education and Research Centre"
i am genuine customer harresed for about a week by the irresponsible bank.
My complaint is as under. does CERS deal with such issues?? If yes, i am ready to become the member of the society. kindly let me know the time that i will have to devote to get the justice.
regards
Nilesh
A/501, Rosewood Estate, Jodhpur Road, Satellite, Ahmedabad - 15
99251 20099
1) Applied for HDFC personal loan through Net
2) Call was received from lady - Sweta telling that she is calling from HDFC Bank directly.
3) Documents for the loan collected on 06/June and loan was approved on 08/June.
4) A SMS was received on 08/June regarading the loan approval and approval number is 11599779
5) Agreement was signed on 11/Jun/07 (Monday) morning and three cheques were submitted.
6) It was promised that amount of loan will be deposited on 12/Jun.
7) No amount was received on 12 june. Not even on 13 june
8) There was consistent no replay from the number of Sweta who co-ordinated.
9) On calling phone banking for more than 3 times and visiting Naranpura branch, there was call from Sweta telling that they have made mistake in calculating EMI amount and fresh trhee cheues to be issued.
10) Fresh cheqes were issued and it was confirmed that amount will be credited by 10am on next day.
11) In anticipation of confirmed deposit, cheque was issued to from the account.
12) Had to request to the party two times to not deposit the cheque.
13) Again on 14/Jun, no amount was credited
14) Visitednearest Vejalpur Branch of HDFC Bank.
15) They have given number of officer. Officer had told that it was mistake on the part of DSA the incidence had happened, and promised that he will try to deposit the loan before banking hours.
16) Loan was depostisted ultimately at 15.40 on 14/June.
THEY CALL IT EXPRESS LOAN. That means, amunt was of no-use on14/June also.
17) Subsequently, cash amount was to be deposited in the account of the party.
Consequences: 1) The incidence badly affect the credit. 17% interest was paid only to ensuretimely payment to the creditor.
2) Consituous two days wasted on follows
3) Bank should repay for amount of time, money and enry wasted on follow-ups
4) Bank should clerlfy the actions taken on the officers
5) Loan cannot save the credit, that means should be made interest free
&&&&&&&&&&&&&&&&&&&&&&&&&&--
Consumer Education and Research Centre wrote:
To: Mr. Nilesh Gotecha
From: Complaints Dept., CERS, Ahmedabad.
Date : 21 September
Email: [email protected]
REF. NO. : COM/INFO/430/US
Dear Mr. Gotecha,
We are in receipt of your email dated 25.8.2007 regarding your
complaint against HDFC Bank. To enable us to take up your
complaint you are kindly requested to furnish us following
details :
1. Your complete postal address as well as complete postal
address of the opposite party.
2. A detailed complaint letter addressed to the Society in
writing explaining the facts of the complaint chronologically
and mentioning the stake involved.
3. Please justify your claim in monetary terms along with
supporting documents regarding the loss suffered by you i.e.
17% interest paid by you.
4. Copy of documents relating to the complaint.
In order to represent your case before the opposite party, it is
necessary that you should be our member. You are kindly requested
to provide us your Membership No. of the Society, if not, please
find attached herewith an application form for membership of our
Society alongwith membership request letter. You are requested to
return the membership form duly filled in alongwith a cheque
towards membership fee, in case of local members. We accept only
D.D drawn on any nationalised bank at Ahmedabad for outstation
members.
We enclose herewith a copy of Guidelines for lodging a complaint
with CERS.
We shall deal with your complaint soon after receiving necessary
documents and information as above.
KINDLY QUOTE OUR REF. NO. & DATE IN FUTURE CORRESPONDENCE
Thanking you,
Yours sincerely,
Complaints Department.
Attach : 1. Membership Form
2. Membership Request Letter.
3. Copy of guidelines
&&&&&&&&&&&&&&&&&&&&--
Consumer Education and Research Centre
Thaltej, Sarkhej-Gandhinagar Highway
Ahmedabad - 380054, Gujarat, India
Phone : 079-27489945/46, 27450528, 30121001-2-3
Fax : 079-27489947
Email: [email protected]
[email protected]
Website: www.cercindia.org
Read INSIGHT - The Consumer Magazine
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&-
Date: Sun, 2 Sep 2007 22:07:10 -0700 (PDT)
From: "Nilesh Gotecha" View Contact Details Add Mobile Alert
Subject: RE:'HBL=004-075-913' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "Customer Service"
I have been taking the matter with the bank for quite a long.
i have suffered a lot and matter is with the bank, WHY I receive such mails??
It is not me to escalate, it is you you have to escalate with your team.
Please sent me the Bank stand on the matter with the reply from some senior management insetead of writing such mails.
Looking forward for the quick response.
Regards
Nilesh
99251 20099
Customer Service wrote:
Dear Mr. Nilesh,
In continuation to our email dated 25th August we wish to inform you that if you think you have received an unsatisfactory response from any of our personnel or channels, and would like to escalate the matter to Senior Management you may file your complaint to our Customer Grievance Redressal at www.hdfcbank.com
Steps:
1) Access your Bank
2) Customer Center
3) Grievance Redressal
Thanking you in anticipation of your kind co-operation
Regards,
Haresh Nawale
Customer Support,
HDFC Bank Ltd
%%%%%%%%%%%%%%%%%%%%%%
Date: Tue, 21 Aug 22:13:42 -0700 (PDT)
From: "Nilesh Gotecha" View Contact Details Add Mobile Alert
Subject: RE:'HBL=004-075-913' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "Customer Service"
As been informed, no quaries have been clearified.
Pls reply point to point in written.
i do not hv the time to visit consumer care centre, if at all somebody wanted to visit, can visit with prior appointment.
wanted reply on the matter at the earliest.
Customer Service wrote:
Dear Mr. Nilesh,
In continuation to our email dated 16th August as per confirmation from our concerned department we understand that our officer has contacted to you and clarified your all queries, further apologies for delay in disbursement.
For further clarification, we request you to visit to nearby retail asset branch, our officer will glad to assist you.
For a comprehensive list of Retail Loan Service Center kindly visit our site
http://www.hdfcbank.com/applications/locator/customercare.asp
Thanking you in anticipation of your kind co-operation
Regards,
Haresh Nawale
Customer Support,
HDFC Bank Ltd
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Date: Thu, 23 Aug 22:21:55 -0700 (PDT)
From: "Nilesh Gotecha" View Contact Details Add Mobile Alert
Subject: RE:'HBL=004-075-913' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: "Customer Service"
I am not going to pay for the loan at all. I will not pay any instalment from now on. i will pay instalment on the annual basis??
How come you just let the troubles happen to me by just saying the apology?? I have lost my credit to the party and have lost continuous gain i was getting?? your apology signed by some junior does not have any meaning.
It was after five days of continuous follow up and pains, i have been able to get the disbursement. and so called ur department never lifted the phones, right from the junior to the senoir most.
There should be punishment for whatever happened and i should get compensation for whatever pain i have undergone.
Kindly send us the e-mail id of your regional and corporate office. I need reply from higher ups.
Nilesh
99251 20099
Customer Service wrote:
Dear Mr. Nilesh,
Thank you for your mail dated 21st August.
Bank's position in the matter has been clarified vide our e-mails dated 21st August our officer clarified for delay in disbursement and send the apology letter also relating the same. We do not have anything further to add or offer at this point of time.
Thanking you in anticipation of your kind co-operation
Regards,
Haresh Nawale
Customer Support,
HDFC Bank Ltd
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Date: Wed, 15 Aug 23:15:56 -0700 (PDT)
From: "Nilesh Gotecha" View Contact Details Add Mobile Alert
Subject: RE:'HBL=003-865-981' Complaint/Feedback for - Personal Loan NET.CS.Hpg
To: [email protected]
I think Bank is geeting fun out of the issue.
Have received the stereo-typed apology letter with Ref No: RA/CSD/CSE2/702 dtd August 10.
Letter is written in the name of Mr. Amitabh Sinha (I do not know who is he!!) and signed by someone else. Is the bank making fool of its customer??
The letter further say that officials have explained the things. I have never received any explanation and have asked to explain the matter only in WRITTEN. How can you say the matter is closed without confirming with the consumer?? why wrong information is given and admitted by customer service??
I have raised query point by point as given below and expect reply Point-by-point.
Please do not waste my more time on the stereo-tyed replies and revert point-to-point and set the timeline.
Havealready raised matter on core.nic.in and on non-receipt of the satisfactory reply, will furhter raise to the appropriate levels.
Have asked for the e-mails and ids of the State/National Heads, which never been given from your side
Nilesh
99251 20099
nilesh gotecha wrote:
complaint given for your ready reference.
regards
nilesh
99251 20099
1) Applied for HDFC personal loan through Net
2) Call was received from lady - Sweta telling that she is calling from HDFC Bank directly.
3) Documents for the loan collected on 06/June and loan was approved on 08/June.
4) A SMS was received on 08/June regarading the loan approval and approval number is 11599779
5) Agreement was signed on 11/Jun/07 (Monday) morning and three cheques were submitted.
6) It was promised that amount of loan will be deposited on 12/Jun.
7) No amount was received on 12 june. Not even on 13 june
8) There was consistent no replay from the number of Sweta who co-ordinated.
9) On calling phone banking for more than 3 times and visiting Naranpura branch, there was call from Sweta telling that they have made mistake in calculating EMI amount and fresh trhee cheues to be issued.
10) Fresh cheqes were issued and it was confirmed that amount will be credited by 10am on next day.
11) In anticipation of confirmed deposit, cheque was issued to from the account.
12) Had to request to the party two times to not deposit the cheque.
13) Again on 14/Jun, no amount was credited
14) Visitednearest Vejalpur Branch of HDFC Bank.
15) They have given number of officer. Officer had told that it was mistake on the part of DSA the incidence had happened, and promised that he will try to deposit the loan before banking hours.
16) Loan was depostisted ultimately at 15.40 on 14/June. THEY CALL IT EXPRESS LOAN. That means, amunt was of no-use on
cont from last...
14/June also.
17) Subsequently, cash amount was to be deposited in the account of the party.
Consequences:
1) The incidence badly affect the credit. 17% interest was paid only to ensuretimely payment to the creditor.
2) Consituous two days wasted on follows
3) Bank should repay for amount of time, money and enry wasted on follow-ups
4) Bank should clerlfy the actions taken on the officers
5) Loan cannot save the credit, that means should be made interest free
nilesh gotecha wrote:
The query is not regarding only the amount deposit of excess processing charges.
Major issue is delay in loan disbursement has affected the crdit lot. Time of three days, enery and money wasted on follow ups to get the load disbursement.
Hope you now reply with the comprehensive solution.
Regards
Nilesh
99251 20099
Customer Service wrote:
Dear Mr. Nilesh,
In continuation to our email dated 4th July we wish to inform you that refund amount of Rs. 260 /- against the processing fees has been transfer to your account vide number 0691050140415 on 4th July. We request you to please check at your end.
Thanking you in anticipation of your kind co-operation
Regards,
Haresh Nawale
Customer Support,
HDFC Bank Ltd
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Disclaimer :
loansupport wrote:
Dear Mr. Gotecha,
Thank you for your e-mail dated November 13.
As confirmed earlier, closure of your Salary SB Account No. 0691050140415 can only be allowed after the mode of repayment of Personal Loan Account No. 11599779 is swapped to alternate Post Dated Cheques or debit-ECS.
Any act by you in withholding payment of EMIs will rank as a wilful default and result in accumulation of penal charges (Rs. 450/- per bounce of installment and overdue interest @ 2.5% p.m.). This will also result in approriate action for recovery by the Bank, entirely at your risk and responsibility.
Warm regards,
Customer Support
HDFC Bank Ltd.
==============================================================
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