Hi
I have an auto loan with Hdfc bank and ny car reg no is DL3CBR6614 and my due date for the month of october was on 5th Nov and unfortunately
due to lack of time i was not able to maintain the loan amount in the account and the account was bounced due to insuff funds..And on 7th nov
non of the Hdfc banks were working, so on 8th nov I got te cash deposited. And when i contacted the loans dept they said that i had to pay Rs 450 as
bouncing charges. So What i meant to say is that i am not ready to pay the Rs 450 charges and need to get the chrges waived off. Even the customer
services in Loans were really bad as the executive hung up on me when asked for supervisor. Any how I just got the amount transfered from my hdfc
bank account and i am not ready to pay the monthly Emi hereafter for my auto loan unless the bounce chrges are waived off. And I want this in
writing that the charges for Rs 450 are waived off as intially i had lots of dispute reagarding the auto loan. Looking forward to hear from you.
My auto loan no is 19177818 and i had send written an email requesting to waive off the bounce charges of Rs 450. I Spoke to
two of ur agents and they both denied the waivement of charges. You Must think somethink that you should value your customer and
its completely dissatisfied with the service given. I spoke to Deepak today and he said that we provide waiver but not a customer who pays
the 3rd Emi but the 13th Emi customer wuld be given a waiver. I need to know the difference between a 3rd customer and a 13th customer who
pays an Emi. I need to know whether Hdfc values each and every customer or just old customers. I have been with Hdfc bank for so long. I have all
my payments made on time with Hdfc and IS THIS THE WAY U VALUE YOUR CUSTOMER... THIS IS AN HECTICC SERVICE I
MUSTSAY..I have acc with stancey as well as Citi bank and i dont make much transaction through those banks as i make through Hdfc but they
consider me as a royal customer and provide me good service for what i pay. But i didnt expect this from HDFC bank just rejecting the waiver
considering i am a new customer with Hdfc. Let me tell you something I would never promote HDFC bank to anyone in my life. I am a customer
whu is going to be with you for the next 57 months and thats it..
Regards
Arun Shibu Varghese
Phone: 91 9650559077
Email: [email protected]
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