COPY OF MAIL POSTED TO MR. ADITYA PURI (MD)
Dear Mr Puri,
It feels real sad that nations one of most trusted bank is hell bent on deceiving its customers to make whatever money it could make out on consumer's pocket. Also it pays no heed to consumer complaint & request till the time things get escalated to the senior most level.
Please be informed that it was a tragic & most unfortunate day of my life since i started my interactions with your bank & at every possible engagement with your bank i have suffered.
Be it opening of my savings account which took 3.5 months AC No 12031XXXX22749 at your Global Business Park, MG Road, Gurgaon branch through Mr. Prashant who was referred through a friend because he had to do his target. Got forbade if i didn't have a friend inside your organisation i might would had to wait all my life.
Or when my Debit card got lost & i had to personally visit your M Block, C P, New Delhi Branch 6 times during a period of close to 4 months to procure it only after i wrote into your branch manager & your north business head & it was Mr. Himanshu & Mr. Jitender who efficiently lost my new card issue form thrice.
And kudos to your bank's service that even my last bit of engagement has also been turned sour & pain full. Unfortunately i also had a Auto loan (No - 14712710) from your company since 2009 which was to be settled earlier since my car got stolen August last year. My claim worth Rs. 339500/- had been duly processed & the cheque received at 9th Floor, Ansal Classic Tower, J Block, Rajouri Garden, New Delhi branch by Mr. Deepak Negi through Bluedart Courier Service Docket No 44268845692 on 18 Apr 11. Who at the first go denied of receiving any cheque & later on when i provided the details & receiving accepted. Then he told me that my cheque would be processed with 7 working days & i would get my refund, also Ms. kritika from loans dept will call me to close the same & gave her land line no 42609135 for further contact. Till date i have been trying to reach them but nobody bothers to care.
Then i also logged in a request no 368350021 on your customer care helpline with Ms. Payal, Mr Ram, one of your Asst manager & god knows who all every time to get some excuses & lame duck promises that somebody will get back to me on this. i could further provide your with n no of other interaction details with your bank & executives. Still till date i have not got my refund.
But to no avail i had to write into you, hoping for some action and if this doesn't entail any subsequent action i would approach consumer court & got to level to get compensated for this.
Well i must say that post this i would not avail any services from your bank & request your to help me discontinue existing contracts.
Hope to see a positive & quick response.
Warm Regards
Taranpreet Singh
9999936705
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