I, Shweta Dubey, holding one Saving Account with HDFC Bank 00441140156566 DLF Phase 1, Gurgaon Location, Without any Information and any permission Bank Executives deducted Amount of Rs. 17306/- from my Saving Account, When I called to Customer Care after 6 – 7 Executive they told me simply that amount is deducted by Loan Department and I have to connect with them.
This is not acceptable if any of your customer holding account with you and trust that their money is safe with you (HDFC Bank) and Bank Person without any information and permission and any message communication they deducted the amount.
This Transaction will treat as a fraud and cheat, when Bank will treat both of the department (Bank and Loan) separately in this case before any transaction loan department has to inform customer and do some paper work. Because regarding my Education Loan I already handed over my PDC (Post Dated Check of SBI Bank to the Bank Executive).
I already informed to the bank Executives and Recovery Agency to provide me a Scan Copy of cheque and drop me a mail and let me know the bank where I can drop cheque amount locally, I recently relocated from Gurgaon Location to Banglore Location.
Loan department is not authorized to deduct the amount from any bank if loan amount is unpaid and if they already have PDC check,
If you check my loan history than you will come to know, earlier also I paid PDC check from CITI Bank, when that account closed I informed to the bank and hand over them my SBI Bank Cheque Leaves accordingly, after so much follow up with some Gaurav and Neha they got succeed to get the back the cheques leaves from Neha as per another executive Jyothi conveyed from Delhi, till that time I am used to get calls for cheque bounced from New- New Exectives, If you see u will come to know many time they drop check to closed bank and later they rectify their mistake
Please check the matter in detail and do respond and revert the money within EOD.
Regards,
Shweta Dubey
9739199447
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