This was my letter to THE BRANCH MANAGER.
Dated. August 04
To
THE BRANCH MANAGER,
HDFC LIMITED,
100 Feet Road,
Pondicherry.
Subject: Request for refund of Home Loan processing fee.
Sir,
In reference to HDFC MORTGAGE LOAN APPROVAL - Proposal No: 80, 204, 739.00 dated 11 July this is to inform you that Im really disappointed with the service you offer the customer who comes for loan. I don't feel like having any relationship with HDFC from now on. I have applied for loan aproximately on 26th of June along with my reason for the loan. I spent almost 35 days for getting all those documents requested from the bank. Finally after the loan has been sanctioned, it has been blocked by the Credit Department due to following reason of “Induce is not good”. This is really not a good service. If the loan can't be sanctioned even after i have given every single document you requested in the period of time and also i gone through all verifications needed even property evaluation was done by HDFC.
Now there was a call from HDFC BANK and says your loan induce is not good to convince the credit person so we can't give the loan. My question is why can't you can say at the time of applying itself ie, before getting the process fee of Rs.5, 515.00 from the customer. It makes make feel that its just an eyewash to make the customer apply for loan and after getting a process fee you can just say credit person has hold the loan amount. I met you (THE BRANCH MANAGER, 100 Feet Road, Pondicherry) at 7pm on 03rd Aug but your reply was not satisfactory for me. You have told that Sales & Credit department are different we can't recommend you in this as a BRANCH MANAGER but as a customer we came to HDFC BANK and we don't have to think about Sales & Credit department. So i kindly request you to give me the reason for not giving the loan in a written format.
I have received only the information regarding loan sanction from the loan agent and so far no sanction letter has been issued by the bank and no disbursement has been done. Therefore, If the loan amount of Rs.6, 50, 000 can't be sanctioned, I would like to request you to refund the amount of Rs. 5, 515.00 that was paid by me through cheque to HDFC as processing fee.
The cheque details are as follows:
CITIBANK Cheque No. 806716
Paid to: HDFC BANK LTD
Dated: July 02
Amount: Rs. 5, 515.00
Waiting for a satisfactory reply from you.
Regards,
Balaji. K
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