Hi,
my name is Mrs Anushka Jambhekar, my husband holding a platinum credit card of hdfc bank (no. 4050 2810 0041 6336). I would like to inform you the way hdfc bank credit card customers are being handled by their collection dept, they are harassing me and talking so cheap. Recently we are out of station because of my hubby's office work (Singapore) we will back to India on 11th October. That’s why I am not able to pay the amount at this time (for month of September)
I got a call on 6th September from their collection dept for payment. The person’s name is zafar called from mobile no 9325775701 . I told him that I will pay amount in next month when we will back. But on the next day, he called me again from different numbers and starts abusing me.
The agents are so ruthless that they do not listen to what customers are saying. They just know what they have to say or what they are asked to say. He said me that “ I want the money till evening at any cost, borrow from someone or steal it, I don’t care.” When I explain him every thing and told him that I will pay the amount in next month with fines, he disagrees and told me “ when you don’t afford to pay, then why are you using the card. I want the money at any cost .why don't to sleep with anyone n pay back our money”.
After many calls when I stop picking up his calls, he starts visiting at my home in Mumbai and starts abusing my parrent. Although he called at my landline no. and started abusing my parrents too .he is using very cheap type of language i don't understand This is ridiculous and a very rude behavior to talk with your customers, as I am having an salary account with hdfc bank and I will not ran away with the money.
I want to take a necessary action against these kind of agents, that they have no rights to call my family members and abusing them.
Regards
AnuskaJamheka
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