I am Karthik Anbumani and my credit card no is 4346-7810-0855-1707. I obtained this credit card after lot of persuasion by the marketing person. At that time itself I sought his confirmation about hidden and unnessary charges used to be imposed by credit card issuing banks.
I used to make my monthly credit card payment on time. On 3rd Feb I have deposited an ICICI cheque for my monthly payment which is due on 4th Feb.
I have noticed that a penalty of Rs.486/- was levied for delayed payment in my subsequent statements. When I contacted the Customer Care people, I was informed that the cheque was realised after 5 days and because of this the charge was levied and they are unable to waive off the same.
It is common in urban centres that the cheques are getting cleared on the very next day of deposit. But this so called efficient bank has informed that it took nearly 5 days to clear the cheque.
Is it fair to penalise a regular customer like this? I don't find any difference between this bank and the mafia groups charging exorbitant interest and charges from innocent public?
It also came to my knowledge that in many cases, the collection managers has waived off even bigger amounts from customers to regularise the accounts. Sometimes even bargaining is taking place.
In this regard, I further regret to note that the response of the customer care people is very disgusting and they are not willing to provide the oppurtunity to escalate the matter to their seniors.
Under the circumstances, I am deeply thinking of surrendering the credit card with immediate effect.
Karthik Anbumani
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