I, Dhanraj Jain have a Savings bank account No#. 00421000079441 in HDFC Bank, S.D Road Branch, Secunderabad since 2003. I am also a preferred customer of the bank. In the second quarter of I got a call from a HDFC phone-banker. I was informed that if i have a Fixed Deposit of Rs.10000/- with the bank, then I need not maintain the QAB (Quaterly Average Balance) of Rs.10000/-. So, on the phone bankers word I told him to open an FD and link it to my Savings Bank Account. After three months, I was charged a fee for not maintaining QAB in my Savings account. I was completely shocked. I called up phone banking service and complained about it. They apologised and credited my bank account the charges excluding the service tax. But in this period, I had called the phone banking service several times. I was completely shocked again to see that they have charged me Rs.2186.90 for the phone banking service and the QAB charges for the next quarter. It was really disgusting and I thought that if I use the phone banking service, they would charge me again. So, I went to the branch on 06/04 and gave a letter to the manager of the above specified brach stating all the problems I had faced. I got the letter that i submitted acknowledged by an employee (Mariyala Srinivas, Employee code: S3235) of the branch on behalf of the manager (Mr. Pavan). The manager told me that all the charges that we levied were not fair and that he would credit my account with the charges that were levied. He also told me that such mistakes will not happen in future. But, I was in doubt and at the same time I gave a letter to the branch to break my FD for Rs.10000/- and to credit it into my account. I used to call up the bank employee Mariyala Srinivas every week or two regarding this issue. After waiting for four months, when the bank did not refund the amount, I gave another letter to Mrs. Laxmi on 26/08 who works in the same bank. She told me that she would forward the letter to the Bank Manager and get the amount credited. After giving the letter I again started calling the bank branch once in every two or three weeks and everytime some or the other person used to say that my problem will be solved in three or four working days. Even yesterday (on 24/05) i had called up the bank and they have the same answer three or four working days. I have become fed up with the bank and now I have decided to close 5 Savings Accounts (belonging to me and my family members) and 2 Current Accounts of our firms.
After facing such problems, I would definitely say that HDFC Bank is the worst bank I have ever dealt with. Even ICICI and SBI bank have a better service than this so called HDFC. They do not take care of even Preferred Customers like me who maintain a minimum balance of Rs. Ten Lakhs in a group.
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