I am an unfortuate of HDFC bank customer. I would have expected a better outcome than this one.
I went to Big Bazar for shoping on 31st May. At the time of purchasing I use my debit card, They swipe it and told might be HDFC server is down, So plese give it in cash. I did that. I checked that HDFC bank deduct RS 1016 for shoping big Bazar on 31st may.
I have already filled up the Cardholder Dispute Form (CDF) with the CDN (79395) created and submitted to the HDFC Bank, Sector V Branch along with a photocopy of my account statement on 1st June' 2010. I have been told that, I had to wait for 48 days.
So, I waited for 48 days, which is on 19 th July. But, the said amount (i.e. Rs. 1016.00) had not been credited to my account (A/c No: 02771140038419).
So, I contacted to your Customer Service Desk, they could not help myself on that. After calling repeatedly for 5 times, they have created a query (KOL043153) for that. At the same time, I have mailed to your Support Desk.
Per mail below, I have been asked to re-fillup the same form that I had already been to you, that is really disappointing for myself.
Unfortunately, you do not have any such procedure to give a receipt of the filled up CDF, if there is so, then I could have produced to you now.
Because, fillng up CDF and re-submit it will take another 48 days, which is really frustrating for me. I have learnt about so much good words about HDFC, but, my experience is not so.
I hope you can understand my concerns and request you please take neccessary action against this one, so that I can get back the money, without waiting for another 48 days.
With Regards,
Ujjwal Das
(91) 9830144585
[email protected]
0 comments