SUB: UN-CUSTOMER FRIENDLY PROCEDURE ADOPTED BY HDFC BANK WEST MAMBALAM BRANCH FOR EXTENDING TPT FACILITY FOR NET BANKING
I regret to bring to your kind notice about the un –customer friendly procedure adopted by your Bank. I have given a request to your West Mambalam Branch, Chennai to activate the Third Party Funds Transfer (TPT) facility to my Net Banking which is in use since the day of my opening the account. My request was turned down and I am requested by the Branch to submit all the following identification document:
1) Passport (not expired)
2) MAPIN card issued by NSDL
3) PAN Card
4) Election/Voter’s card
5) Driving License.
I do not really understand as to why does the Bank wants all the above ID proof when I have furnished an ID proof already at the time of opening the account. I feel this is unwarranted and not a customer friendly procedure. You will agree with me that any system or procedure followed by a Bank should be customer friendly and not in any way to harass the customer. I am only requesting for an add-on facility to my existing Net Banking facility.
It will not be out of place to mention here that other Banks like ICICI Bank and Indian Overseas Bank activate the TPT facility at the time of providing Net Banking facility itself and they do not harass their customers for asking for 5 ID proof like your Bank for activating the TPT facility. Moreover my signature affixed to the Application form for TPT facility itself an ID proof. If my signature on the application differs from your record will you activate the TPT facility with the submission of ID proof now asked for by you? It is really strange that a Bank of your repute is following an un-customer friendly procedure and harass the customers.
I request you to review your procedure and activate the TPT facility requested by me at the earliest, failing which I shall be constrained to bring this sort of un-friendly customer approach adopted by your Bank to the notice of RBI and Banking Ombudsman