Espected sir,
i hold an add-on credit account, the original account being my husband's four year old account. last payment got delayed by almost a month after the due date.i started receivng calls daily for five to six days from the credit cards division office, palarivattom, kochi, kerala, reminding me about the dues.in spite of expressing my difficulty to arrange an immediate payment and requesting an extension of the due date the phone calls never ceased to come several times dailyand finally the person who kept calling me informed me that the recovery was being handed over to agencies.the next day i received calls from a male agent mr.manoj whose dialect and attittude was abusive, foul, and bullying.but these calls came from the same landline number as the previous days' calls.(from hdfc credit crads office, palarivattom.) i am very much disturbed by this method of recovery of dues adopted by a bank like the hdfc. we have had a long term of banking relationship with hdfc. did we choose the wrong people to bank with?
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