Dear sir
this is with reference to credit card payments of HDFC bank, i m sufferung from very bad service of HDFC card from over 3 years now, recent issue is as follows
there were many problem with HDFC late payment charges on my accounts, finally they agreed and reversed the charges on which i used card for further use (this was happening from many month) due to continue of problem i visited HDFC chandiwali branch (CC collection department andheri (E) mumbai) and met Mr. Kamble Asst manager Debt where on his following promises i made cash payment of Rs. 3, 000/- and continue using card
promise
1. Reversal of late payment charges
2. each month cheque/cash pickup facility
i had to fight for reversal, and person never came to collect payments in spite my calls to captioned office of the bank, due to such things i block my card on my own, again on reversal of late payment i made payment of 15, 000/- and as per telecom with bank i was promised NOC of CIBIL on receipt of which i was to make balance payment, i did made payment but NOC never reached due to which i had to bounce my cheque, after this when i spoke to bank they informed me over phone that i was passed on wrong information, then they informed me that CIBIL NOC can only be issued after i get my payments clear
due to series of wrong promises over phone and meeting (they are not giving me any thing in writing) i had ask them to give me a letter on HDFC letter head duly signed and sealed by authorised officer stating my final payout and also promising me to grant me CIBIL NOC
i am witting mails to them from many month now, there are 100s of mails floating but bank is not ready to give any thing in writing and each month they are increasing my payout, i have put a very clear mails to HDFC BANK stating that i will not pay a single rupee till the time i received letter from bank stating final payout as on date of my first mail asking for letter (i.e. Rs 6, 300 approx which i am ready to pay)
on top of all now they have stared call my residence in spite they have my cell number with them, and they are talking to my parents in very abusing and un-professional manner
kindly guide me on the issue at earliest
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Regards,
Vishal Ashar
9869541413
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