I am completely disheartened with the most unfair way HDFC deals with the customers.
I am logging a complain regarding the harassment that I have been experiencing for quite a long time now. I did few transactions with my credit card and I have always been a good payer, I used to clear the dues on time. This complain regards an unknown transaction happened on 24th october when I purchased an Air ticket for Kolkata. On the same date I called your customer service to know about the transaction and the agent confirmed me one transaction and no other. After a week I called HDFC to arrange an Installment plan for that amount Rs7, 470. There I came to know that HDFC wants me to pay for another transaction which was completely unknown to me. The adviser told that I booked a Culture holiday package. Immediately I asked the adviser to stop any further transaction from my card and I raised a dispute for that unknown transaction of Rs7, 270. I asked for interim credit and the adviser told that he will raise an investigation. he asked me to send a dispute form and I did that immediately. I do not know what investigation you did as after some time you started putting charges. Then I raised a progressive dispute form but still no positive resolution came out. Meanwhile I kept on paying for the Air ticket which I purchased.
I have asked to investigate the matter several times. But, just to maintain the formality they call me but always tell me that the transaction was done through secured pin and they do not listen to my request at all. I informed them that is a fraud transaction. Their response never shown any acknowledge to my wail.
Now, They have done an extreme Harassment by Blocking my Bank Salary A/c. I live on my own far away from my family and I have no money as I cannot withdraw my salary from my bank a/c. I have almost no money to have Food and my Medicine without which I cannot survive.
It is my HUMBLE REQUEST to you, Please look into this matter and HELP ME..
PLEASE...
Regards
Tanaya Patra
phn no. 07838448104
email id- [email protected]
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