Reg: My claim No: C230011016519 with HDFCERGO
With reference to the above, I wish to inform you that even after delay of 65 days from the date of claim I have not received any written communication from the above insurance company (HDFCERGO). I met with an accident near Vellore and the claim process is being processed at Chennai Office. My IDV is Rs.2, 91, 827/- as on date. Initially the company accepted for total loss since the repair cost will be more then Rs.2.50 lakhs and they accepted that they are settling the claim for a sum of Rs.2, 91, 827/- toying charges and they auctioned the vehicle and Mr. Noordin from Bangalore bidded for the highest amount (Rs.1, 43, 000/-) and the buyer came awith DD for Rs.1, 23, 000/- and he informed that the balance of Rs.20, 000/- will be paid after giving NOC. Hyndai authorised service centre from Vellore has also sent a estimate of Rs.3.20 lakhs as on 21.06.11. The company now informs me that since I have paid yearly road tax, they are not willing to settle for my orginal IDV of Rs2, 91, 827/- and now informed over phone that they will repair my vehicle at a cost of Rs.1, 90, 000/- consumbles to be paid by me. The insurance company has not bothered to correspond to me for in this matter and now after a gap of more than 65 days they are informed over phone that the vehicle is repairable. They can't take the costomers for granted and kindly instruct the above insurance to settle the claim with total loss as per the original estimate.
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