I had applied for Home loan with my wife as co-applicant a month back. The processing fees of Rs.11030/- was also paid thru cheque. We were allotted an home loan a/c no 479684609 (Jeevan Deep Building, Kolkata) & asked to quote this in all future correspondences. After this HDFC was silent for 2 weeks in the name of processing the loan. The cheque was also encashed during this period. All required documents were submitted as & when required. On 06/07/10 I called to enquire about the status of our loan & was told by the concerned person that the loan cannot be processed due to some internal policy of HDFC. In no circumstances we were told the reason for not sanctioning the loan.
We have already done the booking for the flat for which we required the loan & HDFC was the 1st choice because of their proffessional approach in dealing with the customers. We are surprised & taken aback by the lukewarm response from the bank. We were clearly told to get the loan from another bank. This behaviour of the bank has clearly opened our eyes & we now understand the way the bank operates with their customers. We now feel completely cheated since the processing fee is also taken & the loan not sanctioned.
We now request you to return the processing fees immediately since we are not in favour of wasting our money by dealing with such banks.
Regards,
Cholakkal Antony Verghese & Leu Antony Verghese.
Kolkata.
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