Recently (effective from 1st Nov) HDFC Ltd. introduced a new "convenience charge" of Rs. 100 for Home Loan customers paying the EMI via online payment facility. The reasoning given in the website (to encourage the customers to pay via other means like PDC/ECS so that they do not have to pay penulty for forgetting the dates) sounds very lame and it looks they have done this just for their own assurance and control over the EMI payment. This is unfair treatment for the customers and I believe this needs to be taken back ASAP. There is no extra expense from HDFC to maintain this facility awhereas this enables a lot of customers like myself to do a bank transfer online. There is anyways a late payment penulty for EMIs and so I believe HDFC should not have any right to forceably impose this "fee" to the customers.
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