Hi,
This is to bring forth the utter dismay and the traumatic experience that i have had so far with HDFC bank home loan service.
My ordeal all started when i wished to transfer my existing home loan with DHFL onto HDFC.
The below mails are just a small window to the immense aggravation that I have gone through. Specifically while dealing with the sales person-Surinder Verma, his supervisor Gaurav Bajaj, Dwarka Branch manager -Bhanu and the list continues.
My loan sanctioning has been prolonged to as much as 2.5 months.
The list continues, my request to you is to kindly look into my case and provide a solution as its a matter of grave concern and monetary
Below are the 2 main points of disgust :
1. My loan was to be disbursed on 31st may when I had signed of the files at the Faridabad branch, however the cheque for the amount of 40/- was kept at the branch for 5 days and was only picked up by the lawyer on 5th to be submitted at the DHFL branch today, upon doing so I have additionally incurred an interest of close to 39, 000 which I have to pay off now o DHFL to clear my case from them.
a. I need the additional amount that I have paid to DHFL reimbursed by HDFC ASAP.
2. There has been an EMI deduction of approx 40, 816 from HDFC effective today, now as per the information provided by Surinder Verma, My first EMI is not due until 5th of July. I had the option of getting my EMI deducted on the 5th July but I was never intimated about the same by any HDFC personnel
a. I need the amount debited by HDFC to be refunded to my account immediately
3. At the time of submitting the papers for my Home Loan application I was promised by Surinder Verma that I would be reimbursed 50% of my Processing Fee once the loan is disbursed.
a. I need the 50% refunded to my account of the charges charged to me as processing fee.
Request you to kindly look into the matter ASAP and respond to my query. Please revert to my concern at [email protected]
Regards,
Saarthak
9711010741
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