I had taken an HDFC Life HDFC SL Crest, policy no.: 14547275 with premium of Rs.50, 000.00, in September with the recommendation of one of my friend who is working with HDFC Bank, I received the policy documents on 20 September and after reading the policy terms and conditions I did not like the Policy at all as there are better policies available in the market from Other Policy companies.
Hence, I requested the HDFC Life Vashi (Navi Mumbai) branch to cancel my policy and refund my money. As the policy is in free look in cancellation period, I am allowed to cancel the Policy. Branch accepted my request on 22- September. And promised me that I will receive the refund within 15 days. After 15 days when I did not received neither my money nor any communication from HDFCL Life regarding my policy cancellation, I tried to enquire my policy advisor for the status. My policy advisor could not get any reliefs to me. I tried HDFC Life customer care and narrated my whole problem, the executive committed that my cheque is already dispatched and I would receive the same in couple of days’ time.
Again on non-receipt of my refund money, On 31-October I tried to contact the HDFC Life by e-mail on their e-mail id: [email protected]. I got a telephone call that the my cheque is already dispatched but due to the festive season the delivery is delayed, but I would receive it within 7 days time, same was confirmed to me by a return e-mail from Kiran (HDFC Life - Customer Service Officer) on 31- October.
Still waiting for my money, on 14-November I again wrote an e-mail to [email protected] for expressing my troublesome situation and sheer frustration. I also called my policy advisor and asked him, If he can do something as felt, I’am being cheated by HDFC Life. I have two more Life Insurance Policies with HDFC Life and father also has policies from HDFC Life. I fear that, on asking the refund on cancelled policy, HDFC Life has given me tough time than on maturity of policy, how they would pay me my complete policy amount.
I would advise everybody here to be cautious before buying any product of HDFC Life.
Regards
Harinder Bhati
Cell: 91 9869629020
Landline: 91 022 27811102
0 comments