As per the complaint raised by me I received a call from HDFC employee Venkat Rao and Srividya Balasubramanian (Branch Operations Manager, Annanagar) and they informed me that bank wont be reversing my money debited.
I am extremely disappointed with the way and the tone they spoke to me.
They were very rude stating that it they had sent a written communication on my home address which I haven’t received.
Also they said they have informed the company that within 3 months after employees leave they will make the account as a savings account and minimum balance is 10, 000.My question so is it my fault that I haven’t been informed about this rule.
When I asked the Branch Operations Manager Srividya B that I should have received a call before deducting the money, she said that they have enough customers and cannot keep calling each one saying we are going to deduct the money which I found very surprising.
I haven’t received a single call from hdfc for the same in past 2 years.
My simple statement is I should have received prior intimation before deducting the amount from my account.
And since I had not received any prior information I wanted the money to be reversed back to my account.
I had a very good relation with HDFC from past many years but I think you have not left me any choice but close the account whereas I was going to make this a regular account again due to past good relation.
This is highly shame for hdfc for customer dissatisfaction. You are not even trying to retain customer and insulting the customer by the rude behavior.
I am going to spread my dissatisfaction and insult caused by the employee of HDFC
My every penny is hard-earned and I cannot see it being taken away from me for no fault of mine.
I humbly request you all to help me out.
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