Sir,
This is Eswaramoorthy Chenniappan, son of Late T.P.Chenniappan and Mrs. C.Jayalakshmi. I am building owner of Bank of Baroda perundurai branch. BOB perundurai branch Property is under name of C.Jayalakshmi (Mother) and myself (Eswaramoorthy Chenniappan). We have availed loan of Rs.10, 00, 000 on 2004 for renovation of property where BOB perundurai branch is located. We have requested to deduct EMI's from BOB lease rent account, which is under mother name (C.Jayalakshmi). During November we came to know that there are over due's so we paid Rs. 89, 000 and requested to deduct EMI's on monthly basis without delay from rent account which has enogh fund to deduct EMI's. Eventhough we requested, during year May to May EMI's where not properly deducted. Luckly we ourselves observed the defect and paid required amounts of Rs.1, 12, 000. As staff's are not deducting EMI's properly, we requested branch manager to make EMI's as ECS from May onwards. Now we got overdue of Rs.22, 000 and enquired with manager about it, manager analysed the report and it is found out that for late payment of EMI's during 2008 due to loan department mistakes we have recieved overdue.
I observed lot of customers were complaint for the same issue and branch manager is working on it. Luckly we got good manager for branch and atleast he is helping customers.
My concern is that if bank staff does mistakes then we are requested to pay extra amount. Please advise me on this issue.
For information:
Eventhough I am building owner of BOB Perundurai branch, I would like to intimate you that all customers in perundurai is not satisfied with branch response. Staffs are not treating customers well and lot of good customers are closing accounts. Please take necessary action to stop such irresponsibility of staffs against customers so that exising good customers will not leave the bank.
Thanks & Regards,
Eswar
91-4294-222843 (Home)
91-9443994679 (Mobile)
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