Hi,
This is Koushik Chakrabarti from Kolkata, India. My IBSN File no is M73290. I am an old customer of IBSN and did my US Tax filing for both 09 and 10 through IBSN. However, the behavior IBSN has done with me obliges me to state that IBSN is no better than a typical fraud company who doesnt bother to return money (pending for 8 months) to its customers and doesnt even bother to respond to its customers inspite of repeated mails and telephone calls.
This is my 2nd year with IBSN for filing my US Tax. This year I paid $732.49 to IBSN on Mar-24. The payment confirmation number is IBNIBN000079572. This payment included US Tax Preparation charges as well as SDIRA charges ($360). Just before accepting the final tax documents, I discussed with Shobha Talari from IBSN and tried to understand the pros and cons of SDIRA option coz nobody from IBSN had explained me the SDIRA options previously. After discussing with Shobha, I decided not to go for the SDIRA option since I had lost my job in US and had permanently returned to India. So it wasn't worth to maintain an SDIRA account.
Shobha accordingly sent me the modified Tax documents and confirmed that SDIRA charges of $360 will be refunded to my Bank of America account since I am opting for non-SDIRA option of Tax Filing. Based on her promise, I accepted the tax documents and completed my filing. After that I had sent so many mails to IBSN and called atleast 20-25 times in their Hyderabad location number and almost everyone gave me an answer that they will return my money soon, and false promises like Finance is looking after it. I kept my patience and now they are not picking up the phone. Even nothing happened after I escalated the issue in IBSN website. It has been 8 months since then and I have no choice left but to raise this in Consumer Forum so that I can get my hard-earned money back.
I would ask IBSN officials to check all my mails to understand what kind of service IBSN had provided to its customers. Please get me my hard-earned $360 refunded. This is not a matter of joke. An amount of $360 may not be anything for you guys but this is a lot of money for a person like me when I had lost my job and returned to India permanently I will not gain anything by saying that IBSN is a fraud company and I don't wish to say that as well, but with the terrible experience I had, I would never deal with a company like this and would recommend everyone I know, not to get involved with IBSN on any financial matters, unless I get my money refunded.
Will I ever get my money back?
Thanks and regards,
Koushik.
91 9830173016
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