Im an account holder with ICICI.
I'm writing this to create an awareness amongst people so that nobody gets affected like me.
This is a real and very sad incident that happened to me an year back.
I am holding my salary account with ICICI bank for long time,
One year back, i was very shocked to see an amount of Rs.80, 000 dissappearing from my primary account. I never used it for any purchase or withdrawn for any purpose.
I went to check this with ICICI people, they were least responsive. They were not so much co-operative to help me findout what went wrong.. they blamed be saying, i would have given my
account details/credentials by responding to some fake mails, or opening up some fake links that would have come to me via email.. and so it happened. but for sure i never attempted any such. and I suspect it to be some hackers attempt - but ICICI was not in a position to accept it, because it may spoil the brand name.
Later after a lot of pains and efforts for months together - i somehow found the traces of the transactions that used my money.
I was shocked to see - somebody had purchased a play station and a laptop by hacking into my account. When i tracked it closely, the purchase was done from two different address Hyderabad, and the products were delivered via blue dart and DHL courier. Two times the courier people had tried to deliver the parcel the home was locked- and the receipient called up to the courier and received the parcel later.
I issued a compliant on this directly to the chennai commisioner, they showed a lot of similar and more serious cases they had already received on ICICI bank.
All this process took me 6 months of pains, follow-ups, and spendings.. till today i never received the money or able to find out the person who hacked into my online account..
Advice - Please prefer nationalized banks for holding your hard earned savings over such private banks
-Faizal
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