I am an account holder of ICICI Bank since 2002. Recently as there was some verification required to be done by IDBI Bank where I have applied for a Housing Loan, I requested ICICI BANK (on their website) to provide me an e-statement on my mail ID (same as I have given here) registered with them. On the same mail ID I receive my credit card statements (ICICI card) and also my saving bank account statements from time to time. But since the period for which the statement was required pertained to 01-04-07 to 31-03-09 I made this special request.
I was assigned a No. vide SR136787468. All this about 15 days back. I was also advised to put up a voice call on their local call centre to get my Mail ID and DOB verified, which I dutifully did, but instead of providing me the statement they are making me move in circles. Just I am attaching herewith the entire mail trail for better appreciation.
These guys are a bunch of bluff-masters and bull-shitters. Possibly because they have good rapport with powers that be in Finance Ministry and Reserve Bank they get away with their bloody actions. Fed up with their attitude and several such issues, I was compelled to shift my salary account operation to Standard Chartered bank. ICICI Bank in my opinion is worse than any other bank or financial institution in our country.
From:
"RATAN CHAND" | Add to Address book |This is spam
To:
Subject: Re: RE:'ICICICARE=037-548-502' Re: Status of your request SR136787468
Date: Fri, 09 Apr 00:16:39 IST
Cc:
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Dear Mr. Gurjit Chabda,
What do I make out of this. Your 4 hours is still not over???!!!
Why are your people shying from providing me the statement of my a/c?
If it was not your intention to oblige to my request, why at all your people were bull-shitting by verifying my date of birth, contact mail ID etc.
I do not have any good words left in my vocabulary for the most dismal rate of service of your institution. Moreover, it is still very strange to see that nobody is bothering to call even to tell what the real problem is. After sending a mail which is more like a system fired e-mail, you guys think your duty to customer is over.
Can you oblige to a last request - can you please contact me over phone (91 9898991032) and provide me the mail ID of your CEO, I wish to convey her what I think of the organisation she heads.
I don't want a bloody bull-shitting mail that my request will be processed within 4 hours, I want definite results. Earlier I was thinking of not resorting to legal recourse, but now I have made up my mind and your bull-shitting ways have strengthened my resolve to fight it out to finish in every available forum.
Ratan Chand
SB A/C # 006101016916
Cell: 9898991032
On Tue, 06 Apr 18:54:54 0530 wrote
>
Dear Mr. Chand,
We regret for the inconvenience caused to you.
We have processed your request of e mail statement vide reference number SR137785537.
You will be receiving the statement as a separate mail at your registered e mail id, but not as an attachment with this mail with in 4 hours from now.
Looking forward to your co-operation in helping us serve you better.
Sincerely,
Gurjit Chabda
Customer Service Manager
ICICI Bank Limited.
CONFIDENTIALITY INFORMATION AND DISCLAIMER
>
>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
>
>You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
>
>The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
>
&--Original Message&--
>Subject: Re: RE: Re: Status of your request SR136787468
>Dear Mr. Sultan,
>
>Please let me know how long is your 4 hours. Is ICICI Bank following 1440 minutes as an hour. Even by that standard the earlier promise of Ms. Shankari that I would receive the statement within 4 hours has already elapsed long back.
>
>Now, how long have I to wait for your promised service to materialise.
>
>Please let me have the e-mail ID of your CEO Mrs. Chanda Kochar, I wish to pose the same question to her. I am at a loss to understand as to why ICICI Bank is shirking from providing me my A/C Statement? Is it that they have done something wrong which they are trying to cover up before sending me the statement?
>
>I now need the mail ID and Contact Phone No. of your CEO and I would like to personally contact her for this purpose. Hope, that does not take 4 long hours!!!
>
>Ratan Chand
>A/C # 006101016916
>Cell # 9898991032
>
>
>On Fri, 02 Apr 08:03:05 0530 wrote
>>
>
>Dear Mr. Chand,
>
>We regret for the delay in responding to your e-mail.
>
>We have sent the statement from April 1 to March 31 to the e-mail ID that is updated in our records vide reference number SR137439148.
>
>You will be receiving the statement as a separate mail but not as an attachment with this mail with in 4 hours from now.
>
>
>Sincerely,
>
>>Sultan
>>Customer Service Manager
>>ICICI Bank Limited
>>
>
>
>
>CONFIDENTIALITY INFORMATION AND DISCLAIMER
>>
>>
>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
>
>You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
>
>The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
>
>&--Original Message&--
>>From: RATAN CHAND ([email protected])
>>Date: Tuesday, March 30 11:57 PM
>>To: [email protected] ([email protected])
>>Cc: [email protected] ([email protected]); [email protected] ([email protected])
>>Subject: Re: Re: RE: Re: Status of your request SR136787468
>
>
>
>
>
>When am I likely to receive a reply? All the lofty claims and all that fancy ads is nothing but pure bullshit.
>>
>>The promised service never materialised inspite of making verification calls twice.
>>
>>Ratan 9898991032
>>
>>On Mon, 29 Mar 23:36:13 0530 wrote
>>>Gentlemen,
>>>
>>
>>>
>>It appears 4 hours has still not elapsed by your watch. Can u gentlemen please tell me in simple yes or no as to whether I am going to get the requested e-statement?
>>>
>>
>>>
>>Since a serious financial issue is hanging for want of this statement I intend to proceed against you for deficiency in service causing me irreparable financial loss.
>>>
>>
>>>
>>Awaiting your early revert.
>>>
>>
>>>
>>Yours faithfully,
>>>
>>
>>>
>>Ratan Chand
>>>
>>SB A/C # 006101016916
>>>
>>Cell # 9898991032
>>>
>>
>>>
>>On Mon, 29 Mar 10:30:11 0530 wrote
>>>
>>>
>>>
>>
>>>
>>
>>>
>>Dear Mr. Chand,
>>>
>>
>>>
>>With reference to our telephonic conversation and confirmation received, I have registered your request vide Service ReferenceSR137016466 fore mailstatement from April 1toMarch 31 and you will receive it within 04 workinghours.
>>>
>>
>>>
>>Looking forward to your cooperation and patience, and assuring you that best of our services.
>>>
>>
>>>
>>
>>>
>>
>>>
>>Share your experience on this e-mail interaction. Please click on http://www.hansaresearch.com/icicibank/eNew/emain.asp? prd=01&ICICICARE=37548502
>>>
>>
>>>
>>
>>>
>>
>>>
>>Sincerely,
>>>
>>
>>>
>>
>>>
>>Shankari
>>>
>>Customer Service Officer
>>>
>>ICICI Bank Limited
>>>
>>
>>>
>>
>>>
>>
>>>
>>Our ICICI Bank website www.icicibank.comhas a new look. We urge you to visit the website and familiarize yourself with the navigation.
>>>
>>
>>>
>>"ICICI Bank now offers 6.75% interest p.a. on fixed deposits for 390 days, 590 days and 7.25% interest on fixed deposit for 990 days w.e.f. Feb 25. Please contact any ICICI Bank branch."
>>>
>>
>>>
>>
>>>
>>
>>>
>>"Please do not reply to any e-mail that asks youfor your bank-account-related information / details. These are called phishing e-mails and are designed withintent to fraudulently capture your bank account and personal details for misuse etc."
>>>
>>
>>>
>>
>>>
>>Stay connected for communication by updating your contact details through "Forms Center" atwww.icicibank.com
>>>
>>
>>>
>>CONFIDENTIALITY INFORMATION AND DISCLAIMER:
>>>
>>
>>>
>>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
>>>
>>
>>>
>>
>>>
>>
>>>
>>&--Original Message&--
>>>
>>>
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>>
>>Gentlemen,
>>>
>>>
>>>
>>>As per instructions from Bengalooru 040-64637560 I have called the local Call centre # 079-66309890 and got the verification with respect to DOB, Mail ID etc. done. I was promised that I would receive the desired E Statement on my mail ID.
>>>
>>>
>>>
>>>But unfortunately I receive the trailing mail. Can you gentlemen please enlighten me as to what is the difficulty in providing the statement of my A/C with you.
>>>
>>>
>>>
>>>I have every right to ask for a statement of my Account and such kind of response is totally ridiculous.
>>>
>>>
>>>
>>>Awaiting your early response.
>>>
>>>
>>>
>>>Yours faithfully,
>>>
>>>
>>>
>>>Ratan Chand
>>>
>>>SB A/C # 006101016916
>>>
>>>Cell # 9898991032
>>>
>>>
>>>
>>>On Fri, 26 Mar 20:08:37 0530 wrote
>>>
>>>>Dear Customer,
>>>
>>>
>>>
>>>Request Number: SR136787468
>>>
>>>
>>>
>>>We are currently unable to process your request. Please contact Customer Care for further clarification.
>>>
>>>
>>>
>>>Please note: This is a system-generated e-mail please do not reply.
>>>
>>>
>>>
>>>
>>>
>>>Sincerely,
>>>
>>>Customer Service Team.
>>>
>>>ICICI Bank Limited.
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