This is regarding 3 illegal transactions done on my credit card account. As per the details given by Icici customer care these transactions were done by logging in my saving account online banking through which my credit card is linked.
On 02/01 around 9 pm i got an SMS from ICICI bank stating a "transaction of rs 500 on 02-Jan-11 on Credit card XXXXXXX is made at ICICI EAI merc.". I received 2 more such messages just after it.
I immediately called ICICI customer care and they told, 3 transactions of 500 RS (total 1500 RS) each have been made from my account for recharging of prepaid mobile and they also mentioned that the transaction has been made by Login in into your saving bank account. They REFUSED to put a complaint for this even forcing them multiple time that this transactions are not made by me rather its a case of internet phishing. I told them that I do not share my online user id and password with anyone and also login from my personal computer only. But they are giving lame excuse that they do not have merchant details available with them but I can see the details of all 3 transactions under 'Bill Pay&--gt; Payment Made'. 3 mobile numbers have been recharged via some Euronet, Bandra.
They asked me to wait for 48 hours for raising complaint. After several follow ups they raised the complain and asked me to send a signed copy of the complain to them. Then after 4-5 days they again sent mail saying that this dispute is resolved and you have to pay the money. Although the amount of transaction was not very huge, but this clear case of their negligence of consumer's security and cheating.
The complain number is: SR162835266
The details of fraud transactions made are as follows:
Transaction 1:
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Biller Details
PREPAID MOBILE RECHARGE
EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
ILFS FINANCIAL CTRE, BKC, BANDRA - 400051
Consumer Details
919213928576
Payment Details
Payment Id 197886694
Amount (Rs) INR 500.00
Date of Payment 02/01
Debit Account 4477477045773005
Payment Status Success
Payment Remarks 0618
Transaction 2:
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PREPAID MOBILE RECHARGE
EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
ILFS FINANCIAL CTRE, BKC, BANDRA - 400051
Consumer Details
919919437702
Payment Details
Payment Id 197886447
Amount (Rs) INR 500.00
Date of Payment 02/01
Debit Account 4477477045773005
Payment Status Success
Payment Remarks 0206
Transaction 3:
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Biller Details
PREPAID MOBILE RECHARGE
EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
ILFS FINANCIAL CTRE, BKC, BANDRA - 400051
Consumer Details
918004592632
Payment Details
Payment Id 197886144
Amount (Rs) INR 500.00
Date of Payment 02/01
Debit Account 4477477045773005
Payment Status Success
Payment Remarks 1006
Thanks
Swati Singh
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