On 2/12 at 9:55pm Rs 16000.00 was transferred from my internet banking enabled Savings account at ICICI Bank Malad west Mumbai, without my knowledge or concent. I immediately called the call centre and the Bank Manager Ms. Shavie Khanna and informed them about the illegal transaction. The next day 3/12 I went to the bank and registered a formal complaint with the bank and also filed a Consumer Dispute Form. The bank manager told me to file a police complaint, which I did promptly at the Malad west police station. Two Police officers accompanied me to the bank and sat with the bank manager for two hours trying to get some answers without any result.
What happens now, do I get my money back or does the bank have the right to refuse reembursement?
I understand that the amount is not large but what if the amount in question was a large amount?
There must be some law which helps account holders in such an eventuality. If such a law does not exist then God help us!
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