I'm using ICICI Net banking facilities. Mar 1 st 2010 i.e today infinity server is not working from morning.
When tried contacting customer care it took more than 30 minutes to reach a representative. When informed him about Net banking not working, he said it will be resolved withing 1 hr, this they been saying the whole day. When asked about why its so difficult to get in touch with the representative, he said thats how the system is designed to take care of crores of accounts (does ICICI have so much a/c holders) He means to say "just get rid off" dont dare to contact customer care, otherwise u'll again and again go thru various sub menus so that they make sure that u dont reach a person!
When asked about how to escalate this issue, he joked saying try thru netbanking mail to accounts manager which is not working as of now. What a pity being ICICI customer.
Sankara
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