ICICI Bank
Withdraw of money (Rs. 91, 000) (fraud)

Hello Mam/Sir

Good Evening

I am working in Bharti Airtel and have salary account with ICICI,

Someone has stolen my debit card and unfortunately my 4 digit pin also, The culprit has withdrawn Rs 91, 000 (Ninty one thousand).. from my account within 4-5 days for which i have already logged a complain in ICICI customer care team.

I visited the nearest branch and met with the bank manager he asked me to file the FIR in the nearest police station, I did the same thing and it was logged.

I requested bank manager to provide the CCTV camera footage, so that i could identify the person if I could, otherwise police could investigate the issue after getting the CCTV clips,

The bank manager asked me that he will provide that clips as soon as possible and it may take 2-3 days, but i was going daily to know about the clips, and bank manager said that we are trying to get these clips, because its not in our hand we have to also get these clips from somewhere else.

The whole day since last one month i follow up with the bank manger but there is no positive reply from him he says when we will get it we will inform you.

Now after one month ICICI customer send the below mail:

Dear Mr. Kumar,

This is with reference to your e-mail dated February 09 regarding Fraudulent transactions happened in the account.

According to our confirmation received from our investigation team due to some technical reason the atm clipping are not available.

With reference to the service request number SR131571641, we would like to inform you that we would be unable to refund the fraudulent transaction amount in your account as it was a pin based transaction.

The account related information should be kept confidential by the account holder and should not be disclosed to any third party. The same is mentioned in the ICICI Bank Internet Banking Site.

Looking forward to more opportunities to be of service to you.

Sincerely,

Bhakti Shetty

Customer Service executive

ICICI Bank Limited

The details are given below:

Account holder name: Lokesh Kumar Singh

A/C no-003101564385

Branch: Noida, Sector -18

ICICI Complain no-SR131571641 (issue date-2 feb 10)

Police FIR no : 42/10A (03 Feb)

I would request to the concerned authority, please take action on the issue.why the CCTV camera was not functioning at the ATM premise and how can ICICI say that i told my pin to someone else, if they did not have functioning cctv at this ATM premise then why did they take more than one month to tell that camera was not working.

Please help to give me my money back.

Thanks

Regards

Lokesh Kumar Singh