Dear Concern
I had a personnel Loan running at ICICI Bank (LPCAL00012456693) where I am paying Rs3931 as a monthly installment. Till date all the EMI was paid on time without any delays..
Today I had called the Customer Care to know my outstanding amount, which was informed as Rs 39310 (10 EMI pending). I told them that I want to close the loan account by paying off the entire amount and after calculations they informed I need to pay Rs39210, which is very much, the same amount.
When I enquired what is the benefit I am getting than the CC executive said there is no benefits and even if I close I the loan I will have to pay the same amount.
It is very sad to inform the higher official that customer who does not pay EMI is given the facility of Settlement, which is almost 50% of the outstanding, but customer like us who has been paying EMI on time gets nothing.
Not happy with services given by ICICI Bank and from next time I will have to think twice before dealing with them.
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