I have made a funds transfer to my mothers' account from ICICI bank (mine) to HDFC bank (my mothers). But the funds were credited and reversed back on the grounds of account holders name mismatch. Corresponding reversal charges & service tax & education cess etc. etc. charges were made towards HDFC bank. Consequently minimum balance in HDFC has becomes down and the timely payment could not be paid. My child school fees to be paid from my mothers account cheque, got failed.
To the same account earlier transactions since 2 years were successful. ICICI bank issued the NEFT request in AUTO to another persons account number and amount credited in my mothers account both account number and names were mismatched, for which ICICI Bank didn't took any responsibility to provide proper services to their customers, they are escaping by saying it is reserve bank's responsibility. Failing to provide the proper service as well as imposing a huge penalties (the service provided by them is not showing any responsibility equivalent to their penalties).
It is absolutely the failure of ICICI bank to get the proper communication from either Reserve Bank of India or HDFC bank. They were simply pulling the matter since 3 months. Still I didnot get proper reply from them. Now I am in air, whether to transfer my money to my mothers' account or it will go to somebody else's account. In that case these guys lifts their hands and simply escaping on the grounds of Reserve Bank of India's name.
When we charge a huge amounts of fees to our customers, we have to provide atpar service to the customers. Let me see who will attend this problem.
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