Dear Sir/Mam,
This is to bring in your notice the dawdling and delaying tactics of ICICI bank customer care division. Following are few instances which have compelled me to register this complaint. Please note, i am a loyal customer to the bank, paying my dues on time, but their insincere attitude has rendered me helpless
1 - I am trying to redeem so called "reward points" for my credit card, online, form last three months. The Online services doesn't allows me to do so (takes me the login page each time). After trying too many times online, i gave up and called the customer care. "No Stock available" "Nothing available - Give a call after one week" was their response.
2 - Super delayed response for the e-mail service. Sometimes the customer service doesn't even bothers to respond to the mails and usually any mail takes atleast 5-6 days to be addressed. Recently in a mail they listed a different phone number (which doesn't belongs to me) in there mail response, saying we tried to contact you on this number. This is a serious and reckless mistake on their part
3 - I was trying to generate an ATM pin no for my card, and each time it failed saying the CVV no of your card is invalid (please note i was entering the number correctly). Each time after failing to do so it forwarded the call to customer care service, who were completely unaware of what was wrong and simply directed me to retry again or at times disconnected the call when i tried to oppose, which is completely unprofessional. I am still not able to do that.
Request you please take up this matter with the bank. Should be a good lesson for them so that they improve and stay competent with other banks which are really providing quality and prompt services. I am completely frustrated and helpless at this moment.
Regards.
Consumer, ICICI Bank.
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