This is to bring to your notice that i, Juhi Agrawal, am an account holder at your bank, and have been really troubled by your bank officials lately.
I have an account with ICICI bank for 2.5 years.
Recently i discovered that on the 14th, 15th and 16th of June, a total of Rs. 6000 was debited from my account.
The Transactions happened through 3 days, i, .e Rs 2000 each day.
However i was sent a message of the transaction details only on the 16th on June, when Rs. 6000 was already used from my account.
I am well aware of fraud emails and am very careful about them.
Also all my passwords are with me, and only me.
Despite all this, ICICI bank did not help me, all this while.
Customer care is just not of any help in any kind of problem.
On enquiry it was found that the transactions were made to do some pre-paid phone recharge.
I requested Mr. Jitendra (ICICI bank manager Lok vihar delhi) to kindly get me the information of which number
were these re-charges made to.
He told me that he will not reveal any such information to me and will do so only to police.
I filed a complaint with police, and the police went several times at Mr. Jitendra's Office branch to get the information, but in vain.
Mr. Jitendra acted as if he is not a part of ICICI bank and has nothing to do with grieving customers.
All i need is the information that which number was re-charged from my money.
And where did my money go without my knowledge.
I am deeply disappointed that such a big bank can be so irresponsible and the same time so very inconsiderate towards its customers.
If you really care for your customers, kindly help me.
Please contact me on 9717741796
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