Hi,
This is Leonard.
I am holding two CC with icici bank, The issue is that that i have not received my statements for the past five months & making my pmt but late as i get calls from the collections team & they ask for the details & the reason why the pmt is not made as give them the details they inform that a credit will be applied for the same but nothing i done for the past three months & for that my credit scores are getting screwed.
So lately i spoke wiht few advisors from the customer service team all of them were of no use (FATIMA, SUMOD) & AS I ALREADY SPOKE WITH THE COLLECTION TEAM (ABHISHEK, SUNITA, ANSARI) where i was promised that a credit will be applied but i need to speak with the customer care & they will credit the amount but it did not work & they were very rude & informing that the statements for both the a/c was delivered to me for the past five months which was not true & was giving details of the customers they service & also informed it is not possible to give credits to all customers as we are runnig a business.
I have taken all the details of the AWB numbers of the statements delivered & the courier detail & contacted them one after the other & i found out that the statements were not delivered to me but the courier boy was signing for the same & destroying the statements.
I spoke with the boss of the courier company & informed him that i need a written letter on the letter head that it was not my mistake but the courier company at fault but the boss informed that i he does it than his company will be screwed & wanted to make a deal with me which i refused because by the end of the day it is my credit rating which is going to be hampered for theses peoples foolishness.
Th Details of the COURIER SERVICES ONE IS MUMBarkar & TEAM UNITED...
Please help with this issue as i know what to do but if there is any thing else that can be done so that other people also know about this & how to deal with such issues.
Thanks & Reagrds,
LEONARD.
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