Sir,
I am holding a credit card of ICICI bank since 2005.I have never been in any default of paying any dues towards the Company. I have been facing a problem of late payment charges & interest charges levied on us since October'05.The Company didn't send me the credit card statement on time & henceforth they charged interest & late payment fees. I had followed up with the customer care employees & they reversed the same. The bank repeated the same mistake again, & I followed with them & explained them that I had received the statements after the due date. In spite this, the customer care employees gave me vague reply that my address of communication has changed etc. After their complete ignorance on my complain I started to pay towards my purchases made & not paying the interest charges. I have also visited the bank branch & I have a complete evidence of the employees whom I have called throughout the years. Please suggest me how to approach on a waiver of these interest charges.
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