My ICICI Bank Credit card number is 4477474579204002. Between date range 24-10 to 27-10 Eight Bill Payments are made by my credit card. I got only one sms for bill amount of 7999.00. In this time period I was in Bihar For Chhath Puja. As i got this sms i talked to customer care of ICICI bank credit card to block the card and I checked the statement online and saw there were Eight (8) bill payments had done form my card. I am totally harassed and disappointed. Rest all amount was below of 7999.00 and total amount was RS 27740.00 rest are interest. I never made these payments. I told to customer care to block my card and to issue new one and also put complain for these transactions. SR123135512, SR123137030, SR125636958, SR133520588
I said to Bank, these all payments are phone bill payment and i have not made it. I thought bank will investigate for these payments as Bank Customer Care said to me and Bank will get the phone biller person for fraud transactions. But bank nothing done. I got letters from bank they investigated and case is in bank fab-our. I don't understand what bank investigated. Bank didn't proof these bills are mine and didn't told me phone biller name, address or the IP address form where bills are paid and did not take any action against Phone biller Name. Then what they investigated?
Bank is saying I have the card so i have made payments because only I know 3 digits password given on card back. I want to say it was clear first day then what bank investigated?