Max new york life
No documents received yet and when try to call the customer care no response is given

I have taken a life insurance from max newyork life and my policy number is 742431224, but till date i have not received any documents. When contacted with the customer care the gave me the POD number of the courier company and that shows it has been delivered to some NEHA. I dont know what to do because already 3months have passed and i have not received any response.