Dear Surender,
If Lombard has credit Rs3167 in my account then how can my balance is Rs 4071.97.
Can you send my whole card statement till date because I haven't use my card from 3-4 months?
Regards,
Sandeep
From: "ICICI Bank Customer Care" on Thu, 19 Nov '09 @ 08:46 PM
To: "Sandeep"
Show full Headers
Dear Mr. Thakran,
We inform you that Lombard has cancelled your policy and given the following credit in your credit card account.
16/11
ICICI Lombard GIC LTD 24, MUMBAI
3167.00CR
The amount outstanding on your credit card account is Rs. 4, 071.97as on November 19.
Sincerely,
Surender Thamishetty
Customer Service Officer
ICICI Bank Limited
"ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."
Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1. For registration and further details, please visit the Cards section of www.icicibank.com.
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
To Head,
Lombard Policy,
Below trial mail is for your reference & do the needful as per client requirement.
Regards,
Sandeep
On Sun, 08 Nov 17:30:31 0530 wrote
>
Dear Mr. Thakran,
On the basis of our records, we inform you thatthe Service ReferenceSR123901518 is under process.
Your query is being attended to. Iwill revert you by November 19 regarding the status of the request to assist you further.
As per the clause mentioned under the "Cancellation /Termination" heading of "Part III" of the schedule of the policy terms and conditions, stated here for your convenience. Period of Risk Refund Up to 1 month 75% of the annual rate Up to 3 month 50% of the annual rate Up to 6 month 25% annual rate Exceeding 6 months No refund. If you require further clarification, please write to [email protected].
If any debit is done by ICICI Lombard only they have the authority to credit the amount to your credit card account.
Also we confirm that we will not be able to access your policy details registered by ICICI Lombard and hence we request you to contact only ICICI Lombard.
We request your co-operation in this regard.
Sincerely,
Rajyasree Kalluri
Customer Service Officer
ICICI Bank Limited
"ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."
Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1. For registration and further details, please visit the Cards section of www.icicibank.com.
>
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
&--Original Message&--
>From: Sandeep ([email protected])
>Date: Sunday, November 08 04:11 PM
>To: [email protected] ([email protected]); [email protected] ([email protected]); [email protected] ([email protected])
>Subject: SUSPECTEDSPAM: Re: RE: SUSPECTED SPAM: Fw: Fwd: No response
Dear Nagaraj,
>
>Thanks for reply & look into my concern.
>I was waiting for your response but today I have received a call from cancellation department & today he was asking about cancellation charges of Rs.2590/- approx which was approx 1700 in august against my ID 41109848.
Pls confirm why I should pay that amount, where I was not aware about policy made & dispatched to my address & it was returned back due to wrong address (which is correct address), but after that there was no information pass to me that your policy was returned back.
It’s not my mistake that I haven’t received my document.
Pls do the needful & waiting for your positive response.
Regards,
Sandeep
>
>
>On Wed, 04 Nov 16:19:46 0530 wrote
>>
Dear Mr. Thakran,
We understand your concern.
We have initiated a Service Request SR123901518 to process your request regarding the cancellation of Lombard policy issued against credit card account.
I will revert you with the status by November 19.
Looking forward for your cooperation to help us serve you better.
Sincerely,
Nagaraj
Customer Service Officer
ICICI Bank Limited
Dear Mr. Thakran,
We inform you that Lombard has cancelled your policy and given the following credit in your credit card account.
16/11 ICICI Lombard GIC LTD 24, MUMBAI 3167.00CR
The amount outstanding on your credit card account is Rs. 4, 071.97 as on November 19.
Sincerely,
Surender Thamishetty
Customer Service Officer
ICICI Bank Limited
"ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."
Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1. For registration and further details, please visit the Cards section of www.icicibank.com.
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
To Head,
Lombard Policy,
Below trial mail is for your reference & do the needful as per client requirement.
Regards,
Sandeep
On Sun, 08 Nov 17:30:31 0530 wrote
>
Dear Mr. Thakran,
On the basis of our records, we inform you thatthe Service ReferenceSR123901518 is under process.
Your query is being attended to. Iwill revert you by November 19 regarding the status of the request to assist you further.
As per the clause mentioned under the "Cancellation /Termination" heading of "Part III" of the schedule of the policy terms and conditions, stated here for your convenience. Period of Risk Refund Up to 1 month 75% of the annual rate Up to 3 month 50% of the annual rate Up to 6 month 25% annual rate Exceeding 6 months No refund. If you require further clarification, please write to [email protected].
If any debit is done by ICICI Lombard only they have the authority to credit the amount to your credit card account.
Also we confirm that we will not be able to access your policy details registered by ICICI Lombard and hence we request you to contact only ICICI Lombard.
We request your co-operation in this regard.
Sincerely,
Rajyasree Kalluri
Customer Service Officer
ICICI Bank Limited
"ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."
Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1. For registration and further details, please visit the Cards section of www.icicibank.com.
>
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
&--Original Message&--
>From: Sandeep ([email protected])
>Date: Sunday, November 08 04:11 PM
>To: [email protected] ([email protected]); [email protected] ([email protected]); [email protected] ([email protected])
>Subject: SUSPECTEDSPAM: Re: RE: SUSPECTED SPAM: Fw: Fwd: No response
Dear Nagaraj,
>
>Thanks for reply & look into my concern.
>I was waiting for your response but today I have received a call from cancellation department & today he was asking about cancellation charges of Rs.2590/- approx which was approx 1700 in august against my ID 41109848.
Pls confirm why I should pay that amount, where I was not aware about policy made & dispatched to my address & it was returned back due to wrong address (which is correct address), but after that there was no information pass to me that your policy was returned back.
It’s not my mistake that I haven’t received my document.
Pls do the needful & waiting for your positive response.
Regards,
Sandeep
>
>
>On Wed, 04 Nov 16:19:46 0530 wrote
>>
Dear Mr. Thakran,
We understand your concern.
We have initiated a Service Request SR123901518 to process your request regarding the cancellation of Lombard policy issued against credit card account.
I will revert you with the status by November 19.
Looking forward for your cooperation to help us serve you better.
Sincerely,
Nagaraj
Customer Service Officer
ICICI Bank Limited
"ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."
Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1. For registration and further details, please visit the Cards section of www.icicibank.com.
>>
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
&--Original Message&--
>>From: Sandeep ([email protected])
>>Date: Tuesday, November 03 04:27 PM
>>To: [email protected] ([email protected]); [email protected] ([email protected])
>>Subject: SUSPECTEDSPAM: Re: RE: SUSPECTED SPAM: Fw: Fwd: No response
Dear Vijay,
>>
>>Thanks for respond I hope you will sort this issue.
>>Card no is. 4477474594694005
>>
>>Regards,
>>Sandeep
>> 919871196038
>>
>>
>>On Mon, 02 Nov 12:27:16 0530 wrote
>>>
Dear Mr. Sandeep,
We are deeply concerned with the issues raised by you in your e-mail. We regret that our service couldn't live up to the expectations.
>>>
It is unfortunate that, despite our good intentions, you have had to undergo some discomfiture.
We are really sorry for the inconvenience caused to you because of all the issues that you mentioned. Thank you for bringing this to our attention.
>>>
We regret our inability to trace out your credit card account with the given details.
We request you to provide us withyour complete 16 digit card number and contact number for further assistance.
Looking forward to providing you with the best of our services at all times.
Sincerely,
VijayKumar
Customer Service Officer
ICICI Bank Limited
"ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."
Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1. For registration and further details, please visit the Cards section of www.icicibank.com.
>>>
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
&--Original Message&--
>>>From: Sandeep ([email protected])
>>>Date: Sunday, November 01 04:24 PM
>>>To: [email protected] ([email protected]); [email protected] ([email protected])
>>>Subject: Re: RE: SUSPECTED SPAM: Fw: Fwd: No response
Dear Ranjan,
>>>
>>>Already spoke2-3 timeson Lombard customer carethat either sends my policy document or cancel my policy but still there is no response i.e. I have mailed to Lombard but still no response then finally I have mailed to ICICI because Lombard Policy isa part of ICICI.
My credit card also blocked due to payment of policies, Yes why should I pay if I haven’t received any document I don’t know policy is made for me someone else.
>>>Irequest you to take this matter & solve; now I am not interested in ICICI Lombard policy, because I haven't received documents on time then what is guaranty when I require policy they will assist.
Pls cancel my policy & unblock my credit card & reconcile the amount which is showing in credit card account detail. I am very disappointed with your Lombard services it’s really pathetic which I will never expect from ICICI. I never found this type of service from ICICI in last five years.
Regards,
Sandeep
>>>On Sat, 31 Oct 10:33:09 0530 wrote
>>>>
Dear Mr. Sandeep,
We regret for the inconvenience caused due to our credit card services.
We request you to contact ICICI Lombard Department on toll free number1800 209 8888to dispatchthe Lombard Insurance Policy Document.
Looking forward to your co-operation and assuring you the best of our services.
Sincerely,
M Ranjan
Customer Service Officer
ICICI Bank Limited
"Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders."
>>>>Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1. For registration and further details, please visit the Cards section of www.icicibank.com.
Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
&--Original Message&--
>>>>From: Sandeep ([email protected])
>>>>Date: Friday, October 30 05:46 PM
>>>>To: [email protected] ([email protected]); [email protected] ([email protected])
>>>>Subject: SUSPECTED SPAM: Fw: Fwd: No response
Reminder NO. 4
>>>>NO response on below till now.
>>>>
>>>>Not recieved any document of policy or any answers till yet from your side & you are adding EMI on monthly basis.
>>>>
>>>>I hope you will respond otherwise will take this matter forward.
>>>>
>>>>Regards,
>>>>Sandeep
>>>>
>>>>On Wed, 23 Sep 2009 17:50:31 0530 wrote
>>>>>Reminder NO.3
>>>>>Revert ASAP or will go somewhere.
>>>>>
>>>>>On Thu, 17 Sep 2009 17:45:51 0530 wrote
>>>>>>Reminder 2
>>>>>>
>>>>>>On Tue, 15 Sep 2009 11:13:32 0530 wrote
>>>>>>
>>>>>>&&&- Forwarded message &&&-
>>>>>>From: Sandeep
>>>>>>Date: Sep 11 5:50 AM
>>>>>>Subject: No response
>>>>>>To: [email protected]
>>>>>>Dear Manager,
>>>>>>In July I got a call from your customer care excutive regarding health plan policy & I was agreed on that but when he said that amount of Rs.5200/- somthing will dedect from your credit limit then I refused to do this after that someone senior person called me that why you are not intersted then I explain same thing & he said Ok sir I will cancel your policy because we can't do this thing.
>>>>>>Now after 45 days when my credit card statement shows deduction of Rs.217 then I asked about same to credit card department & they said you please speak to Lombard deprtment, when I spoke with them on 29thÂAug they said if you want to cancell that then you have to pay of Rs.1700 (Why should I pay)Ârest he will check & revert on monday this was commitment but no one turns up, when again I called up on 5th Sep same thing happens & no returns.
>>>>>>
>>>>>>Till now I haven't recived any thing (documents) related to this policy which is in my name (I don't think so) as per your employees, what I don't want.
>>>>>>So cancell this policy what I already cancel in July month it was pending due to your staff negligency.
>>>>>>
>>>>>>Regards,
>>>>>>Sandeep
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