I Mr. Balasaheb V. Gangurde (mob.: 9833674557) had applied for a Credit card which I received along with the Secret code number. However, the same has still not been opened or used by me for making any purchase. To my surprise and shock one fine day I received a statement that indicated the premium towards ICICI Lombard Policy which was never purchased or consented to.
On contacting the ICICI Credit card section I was told to contact ICICI Lombard team for clarification. On contacting ICICI Lombard team through my numerous correspondences I was ultimately told that the Voice Recording System sahl be played to confirm that I had consented to the policy. However until date despite repeated reminders for fixing a schedule to hear the VRS, I have still not yet been contacted by ICICI Lombard team to play the same and in fact they just seem to be making promises to play the same in my presence without actually fixing a schedule for the same. The startling fact is that when they sent me the scanned copy of the policy through mail, the original which I have never received, I have found that the mobile number on the policy is that of some Mr. Sawant and not my own.
In this connection I have various correspondence with them which I am pasting below for your perusal with the hope of receiving justice in my case.
Thanking you.
Yours sincerely
Balasaheb V. Gangurde
(Mob.: 9833674557)
email: [email protected]
{In Archive} Auto Responder.
customercare to: DT.Bhoye 06/04 13:28
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This is a system generated e-mail. Please do not reply to it.
This e-mail address is not set up to receive incoming e-mails and therefore we will not be able to respond to your queries.
If you need assistance you may:
(1) Log in to your account online and write to us through Accounts Manager
(2) Visit the 'Email Us' link at www.icicibank.com to send us an e-mail or
(3) Call our 24-hour Customer Care.
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{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy
CustomerSupport to: DT Bhoye 06/04 13:47
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Dear Customer,
Thank you for writing to ICICI Lombard General Insurance Company Ltd. This auto-acknowledgement confirms the receipt of your email.
The customer support team will revert to you within 72 hours.
**This interaction is being tracked through the subject line. Please do not change/modify it while reverting to us**
If you have contacted ICICI Lombard earlier in this regard kindly provide us the interaction id to enable us to process your request faster. Also request you to provide your contact number and complete address with pin code to facilitate our future correspondence with you. Please click here to track your interaction status online.
Did you know with our website www.icicilombard.com you can:
• Know more about our Products and Buy Online
• Print your Policy Online
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• Save Premium details and Buy Online Later
Enjoy hassle-free experience of buying online with Instant policy and No Paper work!
Regards
Customer Support Team
%%%%%%%%%%%%%_
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&--Original Message&--
From: DT Bhoye [[email protected]]
Sent: Tuesday, Apr 6 1:27PM
To: [email protected] [[email protected]]
Cc: [email protected] [[email protected]]; [email protected] [[email protected]]
Subject: ICICI Lombard Policy
The Manager
ICICI Lombard General Insurance Company Limited
Customer Support team
4th Floor, Interface 11,
Office No. 401 & 402
New Link Road, Malad (W)
Mumbai – 400 064
Date: 6th April
Respected Sir,
Subject: ICICI Lombard Policy
Pursuant to my various correspondences on the subject matter with the ICICI bank through e mail regarding an amount debited to my credit card No. 4477 4663 5808 7004, I have been advised to contact your office to sort out the disputed matter. In this regards I submit that I have never purchased any policy as claimed by the bank in this regards. I therefore fail to understand why an amount has been debited to my Credit Card Account when no purchase has been made by me from ICICI Lombard General Insurance Co. Ltd. Further this is to inform you that I have not even received any policy for which the amount is debited to my credit card account.
The error committed on your part has put me to great convenience as my application for housing loan number 7778356059 has been kept in abeyance due to this outstanding amount shown on my credit card account. Kindly sort out the matter at the earliest as I have applied for a housing loan for purchase of a flat for residence purpose and delay in getting the same processed shall put me to further inconvenience.
Kindly do the needful at the earliest failing which I shall be constrained to approach the Consumer Grievance Cell to not only seek justice in my case but also claim compensation for the inconvenience caused to me.
Thanking you.
Yours sincerely,
(B.V. Gangurde)
Mobile: 09833 67 4557
Address for correspondence:
9/4, Old Air India colony,
Kalina, Santacruz – East
Mumbai 400 029.
%%%%%%%%%%%%%_
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that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or
forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient,
please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.
Air India Ltd.
{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy
CustomerSupport to: [email protected] 12/04 13:33
Archive: This message is being viewed in an archive.
Customer Support Team
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy number 4063/HAP/03730477/00/000, we wish to inform you that your policy has been expired on 28-Jun.
Further to inform you that the soft copy of the policy document attached with this e-mail for your kind perusal.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
DISCLAIMER:
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{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy
CustomerSupport to: [email protected] 23/04 12:43
Archive: This message is being viewed in an archive.
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail, we would like to inform you that as per your request we are arranging to retrieve the proof of your consent for your policy bearing number 4063/HAP/03730477/00/000. The same would enable us to trace whether the confirmation for policy issuance was given from your side.
We would revert to you shortly regarding the same.
Request your co-operation in the interim.
Regards,
M S Nurul
Customer Support Team
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{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy
CustomerSupport to: [email protected] 30/04 12:08
Archive: This message is being viewed in an archive.
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
We regret for the inconvenience and delay caused to you.
With reference to your e-mail, we wish to inform you that we have retrieved your voice recording for your policy bearing number 4063/HAP/03730477/00/000, through our systems wherein you have given the consent for policy issuance and authorized us to debit an EMI of Rs.1333/- against your credit card account.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team
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{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy
CustomerSupport to: [email protected] 05/05 03:06
Archive: This message is being viewed in an archive.
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
We regret for the inconvenience and delay caused to you.
With reference to your e-mail policy bearing number 4063/HAP/03730477/00/000, we wish to inform you that your request for arrange to play the VRS (Voice Recording System) has been forwarded to the concerned team and we will revert to you at the earliest.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team
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{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy
CustomerSupport to: [email protected] 06/05 12:00
Archive: This message is being viewed in an archive.
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy number 4063/HAP/03730477/00/000, we request you to provide details mentioned below to proceed further.
Alternate Contact Number (Mobile Number and Land Line Number with STD Code)
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team
DISCLAIMER:
This email (including any attachments) is scanned by Air India's Internet Gateway Anti-virus/Anti-spam server... Dept. of Information Technology (DIT)
{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy
CustomerSupport to: [email protected] 06/05 18:27
Archive: This message is being viewed in an archive.
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
We regret for the inconvenience and delay caused to you.
With reference to your e-mail policy bearing number 4063/HAP/03730477/00/000, we wish to inform you that your request for arrange to play the VRS (Voice Recording System) has been forwarded to the concerned team and we will revert to you at the earliest.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team
DISCLAIMER:
This email (including any attachments) is scanned by Air India's Internet Gateway Anti-virus/Anti-spam server... Dept. of Information Technology (DIT)
{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy
CustomerSupport to: [email protected] 11/05 10:10
Archive: This message is being viewed in an archive.
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy number 4063/HAP/03730477/00/000, we regret to arrange a call back on your requested month of June in advance hence we request you to once you returned back to vacation so we will arrange to play the VRS (Voice Recording System).
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team
DISCLAIMER:
This email (including any attachments) is scanned by Air India's Internet Gateway Anti-virus/Anti-spam server... Dept. of Information Technology (DIT)
{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy
CustomerSupport to: [email protected] 21/06 15:17
Archive: This message is being viewed in an archive.
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy number 4063/HAP/03730477/00/000, we wish to inform you that your request for arrange to play the VRS has been forwarded to the concerned team and we will revert to you at the earliest.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team
DISCLAIMER:
This email (including any attachments) is scanned by Air India's Internet Gateway Anti-virus/Anti-spam server... Dept. of Information Technology (DIT)
{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy
CustomerSupport to: [email protected] 25/06 16:36
Archive: This message is being viewed in an archive.
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
We regret for the delay caused to you.
With reference to your e-mail regarding policy no. 4063/HAP/03730477/00/000, we wish to inform you that your request for arrange to play the VRS is under process and we will revert to you at the earliest.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team
DISCLAIMER:
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{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy
CustomerSupport to: [email protected] 01/07 12:12
Archive: This message is being viewed in an archive.
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy no. 4063/HAP/03730477/00/000, we wish to inform you that as per reverted received from our concerned team, we note that the VRS already has been played to you (BALASAHEB GANGURDE).
Further, we wish to inform you that if you have any clarification of the VRS so we request you to get in touch with nearest ICICI Lombard branch and they will assist you accordingly.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team
DISCLAIMER:
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{In Archive} ICICI Lombard Policy
DT Bhoye to: customersupport 06/04 13:28
Cc: customercare, rajeshvirkar
Archive: This message is being viewed in an archive.
The Manager
ICICI Lombard General Insurance Company Limited
Customer Support team
4th Floor, Interface 11,
Office No. 401 & 402
New Link Road, Malad (W)
Mumbai – 400 064
Date: 6th April
Respected Sir,
Subject: ICICI Lombard Policy
Pursuant to my various correspondences on the subject matter with the ICICI bank through e mail regarding an amount debited to my credit card No. 4477 4663 5808 7004, I have been advised to contact your office to sort out the disputed matter. In this regards I submit that I have never purchased any policy as claimed by the bank in this regards. I therefore fail to understand why an amount has been debited to my Credit Card Account when no purchase has been made by me from ICICI Lombard General Insurance Co. Ltd. Further this is to inform you that I have not even received any policy for which the amount is debited to my credit card account.
The error committed on your part has put me to great convenience as my application for housing loan number 7778356059 has been kept in abeyance due to this outstanding amount shown on my credit card account. Kindly sort out the matter at the earliest as I have applied for a housing loan for purchase of a flat for residence purpose and delay in getting the same processed shall put me to further inconvenience.
Kindly do the needful at the earliest failing which I shall be constrained to approach the Consumer Grievance Cell to not only seek justice in my case but also claim compensation for the inconvenience caused to me.
Thanking you.
Yours sincerely,
(B.V. Gangurde)
Mobile: 09833 67 4557
Address for correspondence:
9/4, Old Air India colony,
Kalina, Santacruz – East
Mumbai 400 029.
{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy Notes Link
DT Bhoye to: CustomerSupport 19/04 12:13
Cc: "[email protected]"
Archive: This message is being viewed in an archive.
Dear Mr. M S Nurul
The information provided by you in the below email is not at all satisfactory as the same does not reveal any facts of the case wherein I have informed you that I have never purchased a policy from your insurance company.
Further by merely sending me a soft copy of the policy which has not been purchased by me and that to mentioning some Mr. Ravi Sawant's Mobile number (9892381848) itself proves that the same has not been purchased by me and only my details are being used to unnecessarily harass me for no rhyme or reason.
In view of the above I once again request you to cancel the subject policy which has been erroneously / fraudulently issued in my name and clear my outstanding that are shown against my credit card.
I once again inform you that my Housing loan application which is in the pipeline has been kept on hold due to this outstanding shown against my credit card.
Kindly do the needful at the earliest failing which I shall have no option but to resort to legal action in the case at your costs and consequences.
Bhalasaheb Gangurde
Mobile No. 9833 674 557
From: "CustomerSupport"
To: "[email protected]"
Date: 12/04 13:33
Subject: RE:'ICICILom=006-264-552' ICICI Lombard Policy
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy number 4063/HAP/03730477/00/000, we wish to inform you that your policy has been expired on 28-Jun.
Further to inform you that the soft copy of the policy document attached with this e-mail for your kind perusal.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team
DISCLAIMER:
This email (including any attachments) is scanned by Air India's Internet Gateway Anti-virus/Anti-spam server... Dept. of Information Technology (DIT)
[attachment "DT Bhoye 12-Apr.pdf" deleted by DT Bhoye/Airindia]
{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy Notes Link
DT Bhoye to: CustomerSupport 24/04 14:33
Cc: "[email protected]"
Archive: This message is being viewed in an archive.
Dear M S Nurul
Kindly inform me a time frame within which you will revert to me after retrieving the evidence. In the interim I shall rest assured that I shall be given due justice in my case.
Thanking you.
Balasaheb Gangurde
Mobile No. 9833 674 557
From: "CustomerSupport"
To: "[email protected]"
Date: 23/04 12:43
Subject: RE:'ICICILom=006-264-552' ICICI Lombard Policy
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail, we would like to inform you that as per your request we are arranging to retrieve the proof of your consent for your policy bearing number 4063/HAP/03730477/00/000. The same would enable us to trace whether the confirmation for policy issuance was given from your side.
We would revert to you shortly regarding the same.
Request your co-operation in the interim.
Regards,
M S Nurul
Customer Support Team
DISCLAIMER:
This email (including any attachments) is scanned by Air India's Internet Gateway Anti-virus/Anti-spam server... Dept. of Information Technology (DIT)
{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy Notes Link
DT Bhoye to: CustomerSupport 30/04 14:25
Cc: "[email protected]"
Archive: This message is being viewed in an archive.
Dear Mr. M S Nurul,
Thank you for the response in connection with the subject matter. Kindly inform us a convenient time when you can attend our office at the address mentioned below, between 0900 hrs upto 1700 hrs on any day from Monday to Friday, in order to play the voice recording retrieved by you from the system.
Address:
Aircraft Stores
MMD, Hangar No. 3
Air India Ltd
1st Floor, Old Airport
Kalina
Santacruz - East
Mumbai - 400 029
Thanking You
Balasaheb Gangurde
Mob.: 9833 674 557
From: "CustomerSupport"
To: "[email protected]"
Date: 30/04 12:08
Subject: RE:'ICICILom=006-264-552' ICICI Lombard Policy
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
We regret for the inconvenience and delay caused to you.
With reference to your e-mail, we wish to inform you that we have retrieved your voice recording for your policy bearing number 4063/HAP/03730477/00/000, through our systems wherein you have given the consent for policy issuance and authorized us to debit an EMI of Rs.1333/- against your credit card account.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team
DISCLAIMER:
This email (including any attachments) is scanned by Air India's Internet Gateway Anti-virus/Anti-spam server... Dept. of Information Technology (DIT)
{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy Notes Link
DT Bhoye to: CustomerSupport 05/05 10:45
Cc: "[email protected]"
Archive: This message is being viewed in an archive.
From: "CustomerSupport"
To: "[email protected]"
Date: 05/05 03:06
Subject: RE:'ICICILom=006-264-552' ICICI Lombard Policy
Dear Mr. M S Nurul,
I thank you for the co-operation in this regards with the hope that provision to play the VRS shall be done at the earliest.
Regards
Balasasheb Gangurde
Mob.: 9833 674 557
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
We regret for the inconvenience and delay caused to you.
With reference to your e-mail policy bearing number 4063/HAP/03730477/00/000, we wish to inform you that your request for arrange to play the VRS (Voice Recording System) has been forwarded to the concerned team and we will revert to you at the earliest.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team
DISCLAIMER:
This email (including any attachments) is scanned by Air India's Internet Gateway Anti-virus/Anti-spam server... Dept. of Information Technology (DIT)
{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy Notes Link
DT Bhoye to: CustomerSupport 06/05 14:00
Cc: "[email protected]"
Archive: This message is being viewed in an archive.
Dear Mr. M S Nurul,
I thank you for the co-operation in this regards and confirm that I do not have any alternate mobile number as requested by you. With regards to the land line, please be informed that providing you my office extension number shall not serve the purpose as I am mostly on the field job and your efforts of getting me on the extension number shall be futile. Therefore please feel free to contact me on the mobile number mentioned herein below.
Regards
Balasasheb Gangurde
Mob.: 9833 674 557
From: "CustomerSupport"
To: "[email protected]"
Date: 06/05 12:00
Subject: RE:'ICICILom=006-264-552' ICICI Lombard Policy
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy number 4063/HAP/03730477/00/000, we request you to provide details mentioned below to proceed further.
Alternate Contact Number (Mobile Number and Land Line Number with STD Code)
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team
DISCLAIMER:
This email (including any attachments) is scanned by Air India's Internet Gateway Anti-virus/Anti-spam server... Dept. of Information Technology (DIT)
{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy Notes Link
DT Bhoye to: CustomerSupport 07/05 09:44
Cc: "[email protected]"
Archive: This message is being viewed in an archive.
Dear Mr. M S Nurul,
Since Summer Vacations have begun concerned persons who shall be present during the playing of the VRS are not available in station.
In view of the above you are requested to fix a date convenient to all i.e. some time after the second week of June. Further also ensure that the day fixed is on any day between Monday and Friday from 0900 hrs to 1700 hrs.
Thanking you for your co-operation.
Balasaheb Gangurde
Mobile: 9833 674 557
From: "CustomerSupport"
To: "[email protected]"
Date: 06/05 18:27
Subject: RE:'ICICILom=006-264-552' ICICI Lombard Policy
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
We regret for the inconvenience and delay caused to you.
With reference to your e-mail policy bearing number 4063/HAP/03730477/00/000, we wish to inform you that your request for arrange to play the VRS (Voice Recording System) has been forwarded to the concerned team and we will revert to you at the earliest.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team
DISCLAIMER:
This email (including any attachments) is scanned by Air India's Internet Gateway Anti-virus/Anti-spam server... Dept. of Information Technology (DIT)
{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy Notes Link
DT Bhoye to: CustomerSupport 16/06 20:25
Archive: This message is being viewed in an archive.
Dear Mr. M S Nurul,
With reference to the below mail please be informed, that we shall visit your office on Saturday the 19th June at 1100 hrs, to hear the VRS (Voice Recording System) as mentioned by you. In this connection also make necessary arrangement to record the Minutes of the Meeting which shall be attended by Myself and two other persons, for which a copy is to be handed over to us.
Kindly reply immediately with a line of confirmation and the venue of the meeting.
Thanking you.
Regards
Balasaheb Gangurde
Mob.: 9833 674 557
From: "CustomerSupport"
To: "[email protected]"
Date: 11/05 10:10
Subject: RE:'ICICILom=006-264-552' ICICI Lombard Policy
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy number 4063/HAP/03730477/00/000, we regret to arrange a call back on your requested month of June in advance hence we request you to once you returned back to vacation so we will arrange to play the VRS (Voice Recording System).
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team
DISCLAIMER:
This email (including any attachments) is scanned by Air India's Internet Gateway Anti-virus/Anti-spam server... Dept. of Information Technology (DIT)
{In Archive} Fw: RE:'ICICILom=006-264-552' ICICI Lombard Policy
DT Bhoye to: CustomerSupport 18/06 12:47
Archive: This message is being viewed in an archive.
Dear Mr. M S Nurul,
Kindly refer the below mail and confirm the schedule of our visit to your office along with the the address of venue to be visited.
Regards
Balasaheb Gangurde
Mobile: 9833 674 557
&-- Forwarded by DT Bhoye/Airindia on 18/06 12:43 &--
From: DT Bhoye/Airindia
To: "CustomerSupport"
Date: 16/06 20:25
Subject: RE:'ICICILom=006-264-552' ICICI Lombard Policy
Dear Mr. M S Nurul,
With reference to the below mail please be informed, that we shall visit your office on Saturday the 19th June at 1100 hrs, to hear the VRS (Voice Recording System) as mentioned by you. In this connection also make necessary arrangement to record the Minutes of the Meeting which shall be attended by Myself and two other persons, for which a copy is to be handed over to us.
Kindly reply immediately with a line of confirmation and the venue of the meeting.
Thanking you.
Regards
Balasaheb Gangurde
Mob.: 9833 674 557
From: "CustomerSupport"
To: "[email protected]"
Date: 11/05 10:10
Subject: RE:'ICICILom=006-264-552' ICICI Lombard Policy
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy number 4063/HAP/03730477/00/000, we regret to arrange a call back on your requested month of June in advance hence we request you to once you returned back to vacation so we will arrange to play the VRS (Voice Recording System).
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team
DISCLAIMER:
This email (including any attachments) is scanned by Air India's Internet Gateway Anti-virus/Anti-spam server... Dept. of Information Technology (DIT)
{In Archive} Re: Fw: RE:'ICICILom=006-264-552' ICICI Lombard Policy Notes Link
DT Bhoye to: CustomerSupport 19/06 03:46
Archive: This message is being viewed in an archive.
Dear Mr. M S Nurul,
With reference to the below mail, we were of the opinion that you might have send us a line of confirmation regarding the proposed meeting today at 1100 hrs. However, we regret to note that neither have you intimated to us nor have you even bothered to reply to our mail which was sent to you a few days ago.
In this connection please take note that the next date convenient to us would be 26th June Saturday, when myself and other two persons shall be present. In case we are not intimated or called as mentioned by you to hear the VRS (Voice Recording System) it shall be deemed that either you are not in possession of my voice of confirmation of the policy or you do not have the same and we shall not pursue the matter and treat the same as closed and settled in my favour.
If this is the case also ensure that I am not sent any bills regarding the policy I have not purchased.
Regards
Balasaheb Gangurde
Mobile: 9833 674 557
From: DT Bhoye/Airindia
To: "CustomerSupport"
Date: 18/06 12:47
Subject: Fw: RE:'ICICILom=006-264-552' ICICI Lombard Policy
Dear Mr. M S Nurul,
Kindly refer the below mail and confirm the schedule of our visit to your office along with the the address of venue to be visited.
Regards
Balasaheb Gangurde
Mobile: 9833 674 557
&-- Forwarded by DT Bhoye/Airindia on 18/06 12:43 &--
From: DT Bhoye/Airindia
To: "CustomerSupport"
Date: 16/06 20:25
Subject: RE:'ICICILom=006-264-552' ICICI Lombard Policy
Dear Mr. M S Nurul,
With reference to the below mail please be informed, that we shall visit your office on Saturday the 19th June at 1100 hrs, to hear the VRS (Voice Recording System) as mentioned by you. In this connection also make necessary arrangement to record the Minutes of the Meeting which shall be attended by Myself and two other persons, for which a copy is to be handed over to us.
Kindly reply immediately with a line of confirmation and the venue of the meeting.
Thanking you.
Regards
Balasaheb Gangurde
Mob.: 9833 674 557
{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy Notes Link
DT Bhoye to: CustomerSupport 22/06 11:37
Cc: "[email protected]"
Archive: This message is being viewed in an archive.
Dear M S Nurul,
This has reference to the tele conversation Ms Smita had with Mr. Bhoye on behalf of the undersigned on 23-6 at 0945 hrs. In this connection she had requested us to listen to the VRS over the telephone, which was not accepted by us as we had already vide several emails requested to visit your office along with two of my representatives at a time mutually agreed upon by us to hear the VRS. Further, she had even stated on phone that she would send us a mail regarding our conversation and other details which, we regret was not sent by her.
We fail to understand the reason for the delay in playing the VRS at your office site when we shall be present to hear the same. Kindly expedite the process to settle the matter.
Mr. Balasaheb Gangurde
Mob.: 9833 674 557
From: "CustomerSupport"
To: "[email protected]"
Date: 25/06 16:36
Subject: RE:'ICICILom=006-264-552' ICICI Lombard Policy
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
We regret for the delay caused to you.
With reference to your e-mail regarding policy no. 4063/HAP/03730477/00/000, we wish to inform you that your request for arrange to play the VRS is under process and we will revert to you at the earliest.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team
DISCLAIMER:
This email (including any attachments) is scanned by Air India's Internet Gateway Anti-virus/Anti-spam server... Dept. of Information Technology (DIT)
{In Archive} RE:'ICICILom=006-264-552' ICICI Lombard Policy Notes Link
DT Bhoye to: CustomerSupport 01/07 12:20
Cc: "[email protected]"
Archive: This message is being viewed in an archive.
Dear Mr M S Nurul,
At the very outset, may we inform you that the VRS has not been played to me (BALASAHEB GANGURDE) and playing of the same was requested by us at a date and time fixed mutually at your site when the same shall be attended by Mr. BALASAHEB GANGURDE and other two representatives.
From your below mail it is clearly evident that you are only trying to avoid the issue as you do not have any evidence to prove you contention as claimed by you. Please note under such a situation we shall be constrained to approach the Consumer Grievance Cell to seek justice in my case. Further, until such time we hear the VRS from you at your site as requested by us we shall treat the matter as closed which you may please take note.
(BALASAHEB GANGURDE)
mob.: 9833 6745 57
From: "CustomerSupport"
To: "[email protected]"
Date: 01/07 12:12
Subject: RE:'ICICILom=006-264-552' ICICI Lombard Policy
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your e-mail regarding policy no. 4063/HAP/03730477/00/000, we wish to inform you that as per reverted received from our concerned team, we note that the VRS already has been played to you (BALASAHEB GANGURDE).
Further, we wish to inform you that if you have any clarification of the VRS so we request you to get in touch with nearest ICICI Lombard branch and they will assist you accordingly.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
M S Nurul
Customer Support Team
DISCLAIMER:
This email (including any attachments) is scanned by Air India's Internet Gateway Anti-virus/Anti-spam server... Dept. of Information Technology (DIT)
{In Archive} Housing Loan - Application No 7778356059
DT Bhoye to: rajesh.virkar 31/03 16:53
Archive: This message is being viewed in an archive.
Dear Sir,
Ref: Housing Loan Application No 7778356059.
With reference above it has been understood that my application for the housing loan has been with hold for the reason that against my Credit Card No. 4477466358087004 ICICI Lombard Policy dues of Rs. 19981.00 are out standing. Regarding this I have lot of correspondence with ICICI Lombard. Copy of last correspondence dated 15th September is attached herewith. In short, I, neither have taken insurance policy from ICICI Lombard nor have given any consent for such type of policy.
Therefore kindly verify the case & give the clearance for my application for the housing loan.
Regards
Balasaheb Gangurde
Mob:- 9833674557
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