I have a Lifetime Gold policy (policy no not disclosed here for security purpose). I had a talk with the Customer Service and they told that if I switch before 3 pm then the fund calculation will be done on the same day which did not happen for my case. Then when I checked all the details in the unit statement I found there are lots of hidden charges which were not disclosed to me at the time of buying policy and when I ask on that they told why did not I check all the policy documents. I contacted this cheat but did not get any respons to my queries, only they send a template to express their inability rather intention of non co-operation. Even I contacted the Grievance Redressal officer through mail and same response and if tried to contact him over phone, he is not available in the office. When I asked about the surrender they are just delaying so that they can use my money for 1 more month and put those hidden charges more on my policy. When I said it is tough for me to go physically then they asked about sending a person with authorization letter. When I sent my father for the same the branch told that they are unable to take the request though my father was having authorization letter signed by me. So I would suggest all the people who will go through this complaint not to take any policy from ICICI Prudential else you will be going through the same pain. Only thing I came to know while having my policy here is that ICICI Prudential is nothing but CHEAT.
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