Sir i am Sagar Anand, Contact no. 09555132421, i have an complaint regarding ICICI, which i am mentioning below, i sent complaint at IRDA and Insurance Obdusmand also but even they didn't helped me till now,
i am a policy holder of icici prudential my policy no. 02850592 monthly premium is 1500/-. I took his policy in may on my name Sagar Anand and Proposer's is my father Mr. Kewal Kishan Anand from may to aug i paid amount in cash, last year was the third year of the policy and i paid the total amount in cash to the advisor, in aug he paid the amount but payment got bounced again he paid but again it was bouned and in aug when i went to check the policy i came to know that policy is lapsed due to non payment, by some how i made the payment till aug even though i closed it in aug and during that gap of 1 year from aug to aug i didn't get any call or any message or any letter from your side. i used to got useless letters but no information has givn to me regarding this that time your icici has leisure papers to waste but when it was the time to inform customer did your company got "Paper rrupt", due to recession, i have three other policies on my name. i tried to registrerd complaint at your call centre but no response from idiots, just tell me why i have to suffer due to your thief advisors, just because we trusted your icici. for the entire one year policy was lapsed and i have to suffer only not you or your agents. kindly tell me who will full fill interest i lost and trust i lost. my new no. is 955132421 and mailing address is k-47, andha mughal, Pratap Nagar, Delhi 110007, premium amount is 1500/- monthly. and please don't tell me that i didn't give you full information so you can't answer me back, . you got my and my father's name who is also the proposer and old no. which is 011-55821642, 9213848424 registered at you don't work so please revrt back on new no.
In Reply of this mail after one year on 30, sep i got a call from this no. 02242058453 a lady was on line who spoken to me very harshly didn't reveal her name and said it was not our authority to tell the customer that policy is lapsed or premium has to be made, customer has to check, they sent me a mail also which says,
In reference to the same, I wish to inform that your above policy was issued with a Risk Commencement Date (RCD) of May 23 with premium payment frequency of ‘monthly’ mode via Cash/Cheque.
Due to non receipt of renewal premiums since February to August the policy was in a ‘lapsed’ status.
Post receipt of the renewal premium paid by you in August the policy was revived and currently the premium paying status is on ‘Premium holiday’ mode.
Further to your concern regarding non receipt of lapse intimation notices, the company tried contacting you on your registered number updated in our records on March 06 and June 20, however we were unable to establish contact.
Also lapse intimation letter was sent to your registered mailing address in March via India Post.
As per our telephonic conversation earlier today with Mr. Sagar Anand, I wish to inform that, as per clause 4 (ii) of the policy terms & conditions, ‘Premiums are payable without any obligation on the company to issue a notice for the same’
We request you to refer the policy documents received by you for more details.
With this, we are closing your grievance as resolved.
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