Dear Sir,
Myself Pradeep Singh Negi I had LIFETIMEGOLD POLICY NO. 12757466 & CRISIS COVER POLICY NO. 12759499 When the premium due date coming close, Mr. Shivam Tyagi (9990584339) called me & said your both the policy premium due and the agent who starts your policy has left the job and the comission goes to agent comes to your account directly if you split the LIFETIME GOLD POLICY and get 2 New policies of Rs 15000 each (15904294 & 15905409) after 15-20 days Mr. Shivam called me again and said that your 2 New Policies rejected due to some documents issue so you have to pay Rs.32000 again for the policies (16093641& 16093828) and paper document and said your rejected policy amount is refunded with interest at the end of November when i am not getting the refunded amount i called Mr. Shivam, then he said me that your file is in under process and your refunded amount will come to you at the end of December After that Mr Abhimanyu Rathore (9810160215) called me and said your life time gold policy is lapse and you have to pay the premium for that and i told him about my previous policies and also said abour mr. Shivam Tyagi he said he is my coleague and asked him about your refunded amount than Mr. Rathore said your refund amount come to your account at the end of Jan and told me to given Rs 27311.00 for the premium of lifetime gold policy, i given the cheque for the same, and he given me another policy no. 16291703, and after 31 st jan i again called mr. Rathore for the refund amount and reniew of my lifetime gold policy then he said your file under process and mr shivam tyagi is in Mumbai head office for processing my file urgently, when after 25 th feb, when i am not get my refund amount and reniewed lifetime policy and called Mr. rathore and he was not picking my phone call, when i call him from another mobile number he pick the call and when i said i am Negi he disconnect the call, after that i understand they both making me fool, Than i give the complaint against both of them and also cancelling my last 5 policies, please help me in this matter. I am very dissatisfied with icici prudential really. I m already complained 3 to 4 times to the company but they always denied plz look into this matte
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