Sir,
this is to inform u regarding idea fraudulently deducting 250 rupees from my wifes cell phone.
i had gone to bangkok for my honeymoon on 2nd feb and when i returned home my wife realised that 100 rs has been deducted from her account. On the 9th of feb a further 149 rs were deducted from her account.
I called the idea call centre several times, initially for the first 3 calls they kept telling me that the 100 rs deduction is for receiving an incoming call from some no. which they said they cant divulge. As far as the 149 rs deduction is concerned every call centre personnel kept telling me that he/she has no information abt that and hence i should call after 4 hrs. I kept calling till 8 in the night, to no avail.
The next morning i called again but this time i again got the same info saying they have no news abt the 150 deduction but this time the lady tells me that the 100 rs deduction is for making an outgoing call from bangkok (this is completely impossible as my wife had kept her cell phone switched off and all calls were made from my cell). Now i lost my patience and shouted, to which they kept me on hold and finally came up with this excuse saying that 149 rs deduction is for international roaming rental.
I asked them i did not activate my international roaming, to which they say it gets activated by default. (would like to mention, i was carrying vodafone and uninor sim but there were no deductions on those 2 nos. at all, which clearly shows that idea is on a robbing spree).
The next day i called idea customer care (12345) again and spoke to one of the executives again but just asked him how much is the rental for international roaming? and he tells me there are no charges for international roaming. Then when i mentioned this incident to him he came up with another excuse saying the international roaming rentals are applicable to certain cities. So take note of the contradictory statements these guys are making.
I would sincerely like to request you to help me out of this, its not the question of 250 rs but question of my confidence to fight against many other firms doing the same to many others.
thanking you in anticipation.
jackson fernandes
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