Dear Sir/Madam,
I Credit Card Holder of HDFC Bank vide credit card no. 4346 7720 0791 8849, credit card limit was 25000/- but credit card department transferred Rs. 10000.00 in my HDFC Saving account no.00321050118928 as a loan amount without any prior discussion with me. After that CC department charged the loan installment amount from my credit card statement, that was not clarify in the statement? than I was rang up to customer care regarding the same and follow up regularly for explain the statement. Department was said our executive will be come to you and explain your queries but till date and time nobody came. After that I stopped the credit card payment than, department clearly explain the same on telephonic than I was agreed with them. Outstanding was settlement amount of Rs. 19600/- than I given to them 4PDC of the Rs. 4900/-each to their executive because on 28th April'2009 my marriage ceremony. But CC department sent 2 cheques in my account rest of two cheque they were not sent for the settlement. Once again CC Department follow up with me for the payment. I told to them that I had already given cheques in advance but they refused to accept the same beyond all of that I told to them you can send your executive I will pay in cash but they didn't sent any executive for the same. After sometime department debited Rs. 6315.00 from my HDFC bank account without any my permission through setting with HDFC bank department. regularly continue the harassment call to me, I am very frustrated & paid the balance settlement amount Rs. 3485 in cash statement details is under- Settlement Amount 19600 Paid by Cheque 4900.00 Paid by Cheque 4900.00 Debited frm Bank 6315.00 Paid in Cash 3485.00 Total paid 19600.00 Balance 0.00 Last amount I paid after agreed that CC Department will not liable for any balance & not will be sent the balance cheque (Misplaced by the CC Department) in my account said by Ms. Anupma & Mr. Abhisek Verma Contact no. 01145036600, 9312563546 & 41809383. Sir/Madam Now CC department also rang me regarding the recovery of as a finance charges & said me we will be again hold your saving bank account. They told me that settlement was valid upto June'09. but I paid the last amount after clearly discussion & agreed on only paid the settlement amount. I have a Personal loan & vehicle loan from the same Bank since two years but I was never defaulter. Sir I am very depress from HDFC bank credit card department. Please make good decession for the benefit for the consumer like me.
Regards
Sushil Kumar
09311447474
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