I've an ICICI Bank Gold Credit Card which I'm using for more than 5 years. ICICI Bank partners with IMINT Card for reward points and all the points earned on the card are transferred to imint automatically every month. But I've never received my imint card. Recently one and half month back, first I contacted there phone helpline and placed my Card Delivery Request. They'd given 001081422 as case reference no and assured within 2-3 working days i would get my card delivered. When even after 15 days I didn't received my card I contacted them at their email membercare. They replied with resolution -
"Resolution: We have dispatched the card to your mailing address in HYDERABAD through EPIT (speed post) courier services with AWB no. 4656263135. We request you to kindly wait for few more days and request your kind co-operation with us in this regard."
The above courier never reached me. I keep on enquiring on mail and every time they used to generate new case reference no. without bothering to resolve my issue.
After another more than 15 days I again receive resolution from them -
"Resolution: We would like to inform you that, the request for the same has been already taken and as you have not received the same, we have again taken the request. We are sorry for any inconvenience caused to you. We have forwarded your request to the concerned team. The case id for the request you have made is 001169356, this would be required for future reference about the same. Your card will be delivered at your mailing address you mentioned with in 10 working days. We request your kind co-operation with us until then."
Now it's again more than 15 days and I didn't received my IMINT Card. I doubt whether they are actually providing services to customers or keep on fooling in their own ways. ICICI Credit Card department should also do something to check and assure customers should get appropriate services by IMINT Card and grievances should be handled with responsibility.
Dipankar
Mob: 09390671631
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