I started a currency trading account with Indiainfoline, Chennai with an initial payment of Rs10000/ towards deposit, during March. Even though I was not provided with any client masters report for my currency trading account, I was provided with a set of passwords with instructions to use the NOW ONLINE software for trading. But as the passwords provided were ether found invalid or user account locked, I could not open the log in pages at all. During the past 3 months my passwords have been reset more than 10 times and none of them seem to work. I tried sort out this issue, by sending emails to their helpdesk, customer service as well the customer grievance service. While most of mails remain undelivered due to their refusal to entertain such mails. Few mails were given a routine response with a ticket no. I was driven from pillar to post to get this issue fixed up, but of no avail. Fed up and getting frustrated, I requested them to close my account for settlement on which there has been no response at all. I will be thankful if I am advised as to what should be done to get my account closed.
0 comments