After my last mail on issues with my account with 5 paisa I didnt receive any reply from India Infoline. Seems like they didnt have any more excuse.
Yesterday they sold all my shares without even informing me. I had 14 shares of BGR Energy, 16 of Reliance Power through IPO that I had fully paid for these shares. 50 DLF and 100 MTNL in the same account. Ths had happened in the past and that time they said this will not be repeated.
Praveen
9811099086
&-- Forwarded Message &-
From: Praveen Gupta
To: [email protected]
Cc: [email protected]; [email protected]; [email protected]; [email protected]
Sent: Tuesday, 6 November 8:26:13 PM
Subject: Fw: New Investor terminal
Hi,
I received couple of calls from your chennai office around 3-4 weeks back. I havent heard anything since then.
Could you please update me on this.
Thanks
Praveen
&-- Forwarded by Praveen Gupta/Gurgaon/Hewitt Associates on 11/06 08:24 PM &--
Praveen Gupta/Gurgaon/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
09/18 07:50 PM
To [email protected]
cc [email protected], [email protected], [email protected]
Subject Re: Fw: New Investor terminalLink
Hi,
Despite frequent reminders I am not getting any satisfactory reply from the company. It seems there is only Relationship Manager who is driving the company and if he goes wrong nothing can be done to resolve the issue.
This is what your RM communicated to me when I raised this issue with him.
1. Earlier he said IIL Bombay office is causing the delay and they have not updated my records with brokerages we agreed on even before my first transaction.
2. After few days he said he was on leave and also he was looking for a job so could not focus on his work (which impacted my account as well).
3. Then he informed me that he was joining some other company (Religare Securities) as he was frustrated with IIL management which was also the reason for irregularities in my account. He asked me to join Religare and promised me good brokerage.
During all this conversation I was constantly in touch with IIL but nothing happened. It seems 3rd reason he gave me is correct.
I cant even imagine how come your management (info or hr mail accounts) were continually asking me to contact RM despite the fact that he is one who caused all this.
I found this grievances mail account from your website and thought of giving it a try.
Waiting for your positive response.
Thanks,
Praveen
9811099086
"[email protected]"
09/05 06:27 PM
To Praveen Gupta/Gurgaon/Hewitt Associates@Hewitt Associates NA
cc
Subject Re: Fw: New Investor terminal
Dear Sir,
With regards to your mail, please note that we have intimated your query to your Relationship Manager Mr. Suresh and he would get in touch with you shortly.
We request your kind co-operation till then in this regards.
Assuring you of the best of our services at all times. Please get back to us for any clarifications.
Warm Regards,
Vikas
CASE :- 2501799
Hi,
Is there any update on this?
Thanks,
Praveen
&-- Forwarded by Praveen Gupta/Gurgaon/Hewitt Associates on 09/05
01:40 PM &--
Praveen Gupta/Gurgaon/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
09/03 05:31 PM
To
"[email protected]"
cc
[email protected], [email protected],
[email protected]
Subject
Re: Fw: New Investor terminal
Hi Vikas,
Does this mean India Infoline is not responsible for what your
Relationship Manager promises to customers? Or in other words your RM's do
not represent IIL?
If thats true and IIL does not follow any business ethics then please
close my account and let me know how can I transfer my money back to my
bank account.
Thanks But No Thanks,
Praveen
"[email protected]"
09/03 02:40 PM
To
Praveen Gupta/Gurgaon/Hewitt Associates@Hewitt Associates NA
cc
Subject
Re: Fw: New Investor terminal
Dear Sir,
We regret for the inconvenience caused to you.
With regards to your mail, please note that your account with login id
PGUPTA78 is mapped under our TT Advance terminal. Further note that we
have provided you the download rights of TT Advance terminal and you would
be able to download the same on your office computer. Kindly follow the
following instructions to install the new Trader Terminal Advance from the
following link - www.5paisa.com/download/login.asp.
1. If your operating system is Windows 95 then this software will not work
on your machine. You will have to upgrade your operating system.
2. It is essential that you have Internet Explorer 5.5 or higher for using
TT Advance. If your operating system is Windows 98 or Windows 2000 then
your system will not have the.NET Framework 2.0 installed. You can either
get the... NET Framework 2.0 downloaded or have your hardware engineer
install the same for you.
On Operating system Windows 2003 machine you don't need to do anything
other than simply downloading the exe and running it.
3. On Windows XP make sure that you have Framework 2.0. If you have not
patched up your operating system or updated Framework, you will be
required to do so now. You could have your hardware engineer help you with
the update and/ or patch.
4. Once you have successfully installed Framework 2.0 or have established
that you have the right version of Framework running on your system the
downloaded exe will run without any need for set up or any additional
tasks.
If you work on proxy settings, you will need to contact your technical
team and ask them to open the following 3 ports:
1.10116 2.25000 3.25002
Kindly note that we have placed a request in your account and the TT
Advance password would be shortly sent via SMS on the mobile number
mentioned in the document. We request you to login with the new password
sent to you.
Your brokerage structure is as follows:
Trading brokerage- 0.10%
MPS- Trading - 5 paisa
Delivery Brokerage- 0.50%
MPS- Delivery - 5 Paisa
F&O - 0.10%
We request you to co-ordinate with your Relationship Manager Mr. Suresh
Gupta regarding your brokerage issue as he would be able to assist you
better in this regards.
We request your kind co-operation till then in this regards.
Assuring you of the best of our services at all times. Please get back to
us for any clarifications.
Warm Regards,
Vikas
CASE :- 2501799
Hi,
Could you please look into this matter?
I am really frustrated with the way IIL is dealing since beginning.
I would really appreciate your prompt response.
Thanks,
Praveen
&-- Forwarded by Praveen Gupta/Gurgaon/Hewitt Associates on 08/30
03:28 PM &--
Praveen Gupta/Gurgaon/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
08/30 01:09 PM
To
[email protected]
cc
[email protected], [email protected]
Subject
Re: Re: Re: Re: New Investor terminal
Hi,
Is there any update on this?
Thanks,
Praveen
Praveen Gupta/Gurgaon/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
08/29 03:27 PM
To
[email protected]
cc
[email protected], [email protected]
Subject
Re: Re: Re: Re: New Investor terminal
Hi,
I have been facing diffficulties in operating my trading account since
beginning. The services provided by IIL is pathetic and if it remains the
same way I may not want to refer IIL to anyone. I have to call them up
everyday to get the status but worst part is that there is no progress at
all. These are the open items i have been discussing with IIL but are
still open
1. I was told that the brokerage on all trading would be 3 paisa intraday
and 20 paisa interday (delivery) but I ma being charged 50 paisa. I wasnt
even aware of this until I received delivery report 2 days back.
2. You software doesnt work on my office network. May be required ports
are blocked.
Please do the needful asap.
Thanks,
Praveen
9811099086
Praveen Gupta/National/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
07/16 06:38 PM
To
"[email protected]"
cc
[email protected]
Subject
Re: Re: Re: Re: New Investor terminal
Hi,
Thanks for the reply.
I asked for an online trading account from your representative. Please
change this to an online account or let me know if there are any charges
to convert this to an online trading account.
Thanks,
Praveen
"[email protected]"
07/16 06:04 PM
To
Praveen Gupta/National/Hewitt Associates@Hewitt Associates NA
cc
Subject
Re: Re: Re: Re: New Investor terminal
Dear Sir,
Thanks for mail.
With regards to your mail, kindly note that your account is active with
the login id PGUPTA78 and mapped under offline trading, thus you would not
be able to trade online.
Further note that the password which you received is a ledger balance
password through which you can view your ledger balance online by visiting
our website www.trade.indiainfoline.com.
Note that if you wish to mapped your account under online trading, kindly
let us know the terminal under which you wants us to mapped your account
so that we could do the needful from our end.
Assuring you of the best of our services at all times. Please get back to
us for any clarifications.
Warm Regards,
Nishant
CASE :- 2469996
Hi,
I confirmed the login id and its the same LEDGER. My Demat client id is
11762840.
Please do the needful asap as its already too late.
Let me know if you need further information.
Thanks,
Praveen
"[email protected]"
06/25 11:09 AM
To
Praveen Gupta/National/Hewitt Associates@Hewitt Associates NA
cc
Subject
Re: Re: Re: New Investor terminal
Dear Sir,
Thanks for mail.
With regards to your mail, please note that the login id mentioned by you
is invalid. Further, we request you to mail us your correct login id or
demat account number so that we can do the needful.
We request your kind co-operation till then in this regards.
Assuring you of the best of our services at all times. Please get back to
us for any clarifications.
Warm Regards,
Vikas
CASE :- 2469996
My login id is LEDGER.
Thanks,
Praveen
"[email protected]"
06/23 06:06 AM
To
Praveen Gupta/National/Hewitt Associates@Hewitt Associates NA
cc
Subject
Re: Re: New Investor terminal
Dear Sir,
Thanks for mail.
With regards to your mail, we request you to kindly specify your Login Id,
so that we could assist you in this regards.
Assuring you of the best of our services at all times. Please get back to
us for any clarifications.
Warm Regards,
Binal
CASE :- 2469996
Hi,
My full name is Praveen Kumar Gupta... but I believe this account was
opened with Praveen Gupta (not sure). I am in US and do not have access to
the papers I received from 5paisa. You also check the cell number.
Thanks,
Praveen Gupta
"[email protected]"
06/22 12:47 AM
To
Praveen Gupta/National/Hewitt Associates@Hewitt Associates NA
cc
Subject
Re: New Investor terminal
Dear Sir,
Thanks for mail.
With regards to your mail and as per your query kindly note that we are
not able to trace the details of your account on the basis of the
information provided by you.
Thus we request you to kindly provide us your demat account number or your
entire name [including middle name] with which you had opened the account
with us, which could guide us in tracing your account status and login id
and revert accordingly.
Assuring you of the best of our services at all times. Please get back to
us for any clarifications.
Warm Regards,
Vikas
CASE :- 2469996
Hi,
I have opened an account with 5paisa and I received login and password. On
your website it asks for PIN alongwith login and password which i never
received.
Please let me know how to generate this PIN.
Thanks,
Praveen Gupta
9811099086
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