My father in law passed away a month ago. He was a Port Trust employee who worked diligently for 37 years and retired. His pension account was managed by IOB Purasaiwakkam Chennai which accordng to me is the most pathetic and horrible place to put your money into. The employees of IOB including the Manager need a customer handling and suppor training. After my father in laws death my mother in law went to change her name in is pension account and o our shocks the employees have been treating her like a begger and making her un from piller to post just to withdraw her husbands hard earned money. They are acting as thought they are shelling out money from their own pockets. I have been to several countries and have observed the courtesy and concern people show to bereaved and other people who have come to claim their rights has left me wondering whether this country willever change. Its high tme the goverment simplify these cumbersome routine and hire decent well edcated and articulate people for these iportant banking osts instead of pot bellied ill tempered ill mannared selfish uneducated old men.
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