DEAR SIR / MADAM
IN THE MONTH OF SEPT'09 I GOT AN MARKETING CALL FROM ABN AMBRO OFFERING ME A PACKAGE OF 4 DAY/5 NIGHT FOR TWO ADULTS AND TWO CHILDEREN UPTO THE AGE OF 12 FOR AN AMOUNT OF RS 4499 SERVICE TAX AND THE EXECUTIVE DID MENTIONED THAT FIRST OF THE OFFER DOCUMENTS WILL COME TO MY MAILING ADDRESS AND ON ACCEPTANCE OF THE OFFER THE AMOUNT SHALL BE BILLED TO ME.
ON MY SURPRISE IN THE MONTH OF OCT 09 I GOT THE BILL FOR THE SAME OFFER AS I DID NOT ACCEPT THE OFFER I DID NOT PAY THE AMOUNT AND IGNORED THE BILL, SUBSIQUENTLY IN THE MONTH OF NOV I GOT ANOTHER BILL CHARGING ME LATE FEES, AND NON PAYMENT CHARGES, ON MY TELEPHONIC CONTACT WITH THE BANK OFFICIALS AT CUSTOMER CARE NUMBER THEY AGREED TO REMOVE THE LATE FEES CHARGES AND NON PAYMENT CHARGES MORE OVER THEY OFFERED ME THE SAME PACKAGE AT A DISCOUNTED PRICES OF RS 2500/= SERVICE TAX WHICH WAS ACCEPTED BY ME AND THE PAYMENT WAS MADE.
LATER ON I GOT THE VOUCHERS FROM M/S ORIENTAL EXPRESS WHICH STATES THAT THE OFFER IS VALID FOR TWO ADULTS AND A CHILD UPTO THE AGE OF 5.
SINCE THEN I HAVE BEEN COMMUNICATING WITH THE BANK OFFICIALS FOR ADDRESSING OF THE COMPLAINT BUT MORE THEN THREE MONTHS HAVE PASSED AND NO SOLUTION IS FORTHCOMING EVEN THE MESSAGE HAS BEEN SEND TO THEIR NODAL OFFICER BUT NO REPLY.
I AM REPRODUCING THE COMMUNICATIONS WHAT I HAVE HAD WITH THE BANK OFFICIALS FOR YOUR READY REFERANCE, WITH THE REQUEST TO YOU TO PLEASE LOOK INTO THE MATTER AND ARRANGE FOR EARLY SOL. FOR THE PROBLEM CREATED BY BANK'S MARKETING TEAM.
THE COMMUNICATIONS ARE "
KIND ATTENTION: MS. RENU JOSHI
DEAR SIR
THIS IS FURTHER TO MY EMAIL DATED 27TH FEB AND THE TELECOM UNDERSIGNED HAD WITH ONE OF YOUR EXECUTIVE ON 4TH INSTANT WHEN UNDERSIGNED GOT A CALL FROM YOUR OFFICE TEL NO 0124 - 4181753.
DURING THE TELECOM UNDERSIGNED WAS INFORMED THAT THERE WAS A MISTAKE AT YOUR END WHEN THE OFFER WAS MADE TO UNDERSIGNED. DURING THE TELECOM UNDERSIGNED WAS INFORMED THAT I CAN TAKE MY 2 KIDS UPTO THE AGE OF 12 TO ANY OF MY CHOOSEN DESTINATION AS PER THE VOUCHERS GIVEN TO ME AT AN NOMINAL EXTRA CHARGE.
TODAY WHEN I SPOKE TO HERTIAGE OFFICIALS THEY SAID I WILL HAVE TO TAKE AN EXTRA BED AT AN ADDITIONAL COST OF RS 800/= PER NIGHT,
I HOPE YOU WILL APPREICATE THAT THE OFFER WAS GIVEN TO ME FOR FOUR NIGHTS / FIVE DAYS AT A TOTAL COST OF RS 2500 SERVICE TAX AND YOU EXPACT ME TO PAY RS 3200 FOR AN EXTRA BED, DO YOU THINK IS IT JUSTIFIED, THAT I WILL HAVE TO SUFFER FOR THE MISTAKES DONE BY YOUR MARKETING OFFICIALS.
I DO NOT KNOW WHAT IS TO BE DONE I HAVE ALREADY WASTED LOT OF MY WORKING TIME IN MAKING TELEPHONIC CALLS TO YOU AND NUMEROUS E-MAILS TO YOU.
NOW IT IS UP TO YOU HOW YOU WOULD LIKE TO SOLVE THE ISSUE, FROM MY SIDE IT IS VERY CLEAR THAT I AM NOT GOING TO PAY RS 3200 FOR AN EXTRA BED.
I WAIT FOR YOUR REPLY TO SOLVE THE ISSUE.
WITH REGARDS
A ARORA
SIGMA OVERSEAS
4561/16, GROUND FLOOR
ANSARI ROAD
DARYA GANJ
NEW DELHI : 110 002
TEL : 0091-9311517675
0091-9999881185
FAX : 0091-11-43028098
&-- Original Message &--
From: Ashit Arora
To: [email protected]
Sent: Saturday, February 27 12:16 PM
Subject: Fw: Re: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER
kind attention: MS Renu Joshi
DEAR MADAM
I DID TRIED TO SPEAK TO YOU AT YOUR NUMBER 91-120-2541566 Extn. 2264 BUT IT WAS NO REPLY MOREOVER YOUR MAIL BOX WAS DID NOT HAVE ANY SPACE FOR MESSAGE.
CAN WE TALK ON THE SUBJECT TO RESOLVE THE ISSUE.
WITH REGARDS
A ARORA
SIGMA OVERSEAS
4561/16, GROUND FLOOR
ANSARI ROAD
DARYA GANJ
NEW DELHI : 110 002
TEL : 0091-9311517675
0091-9999881185
FAX : 0091-11-43028098
&-- Original Message &--
From: Ashit Arora
To: [email protected]
Sent: Saturday, February 27 12:06 PM
Subject: Fw: Re: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER
DEAR SIR
WITH REGARDS
A ARORA
SIGMA OVERSEAS
4561/16, GROUND FLOOR
ANSARI ROAD
DARYA GANJ
NEW DELHI : 110 002
TEL : 0091-9311517675
0091-9999881185
FAX : 0091-11-43028098
&-- Original Message &--
From: Ashit Arora
To: [email protected]
Cc: [email protected]
Sent: Saturday, February 27 12:01 PM
Subject: Fw: Re: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER
DEAR SIR
THIS IS FURTHER TO MY VARIOUS E-MAIL COMMUNICATIONS TO YOU ON THE ABOVE SUBJECT, COPIES ARE GIVEN BELOW.
I HAVE BEEN COMMUNICATING WITH YOU SINCE 25TH DEC AND YET TO RECEIVE ANY ANSWER FROM YOUR SIDE, DOES IT TAKE SO LONG TO REPLY??? >>>
CAN I HAVE ANY SOLUTION IF YES THEN REVERT, IN CASE, I DO NOT GET ANY SOLUTION WITH IN ONE WEEK FROM THIS MAIL I WILL PERSUME THAT YOU DO NOT HAVE ANSWER AND THE MONEY TAKEN BY YOU IS FRAUD DONE BY YOU.
WITH REGARDS
A ARORA
SIGMA OVERSEAS
4561/16, GROUND FLOOR
ANSARI ROAD
DARYA GANJ
NEW DELHI : 110 002
TEL : 0091-9311517675
0091-9999881185
FAX : 0091-11-43028098
&-- Original Message &--
From: Ashit Arora
To: [email protected]
Sent: Monday, February 01 2:34 PM
Subject: Re: Re: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER
DEAR SIR
THIS IS FURTHER TO YOUR MAIL UNDER.
FIRST OF ALL I DID NOT GET CALL BACK AS STATED IN YOUR MAIL.
FURTHER WHEN I SPOKE TO YOUR OFFICIALS THEY DID NOT HAVE ANY ANSWER TO MY QUERY AS STATED IN MY EARLIER MAILS TO YOU.
CAN THIS PROBLEM BE RESORTED, IF YES, THEN MAY I GET FEED BACK FROM YOUR GOOD OFFICE.
WITH REGARDS
A ARORA
SIGMA OVERSEAS
4561/16, GROUND FLOOR
ANSARI ROAD
DARYA GANJ
NEW DELHI : 110 002
TEL : 0091-9311517675
0091-9999881185
FAX : 0091-11-43028098
&-- Original Message &--
From: [email protected]
To: Ashit Arora
Sent: Wednesday, January 27 2:18 PM
Subject: Re: Re: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER
Dear Mr. Arora,
We refer to your email dated January 22.
We have forwarded your request for callback to the concerned department. We assure you that a customer service executive will be in touch with you in the next three (3) working days.
You may also quote the reference number 00232586053, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services and best wishes for a fabulous year ahead.
Yours sincerely,
Arundhati Chatterjee
Client Response Unit
****************
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***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
***************************************************************************************************************************************************************************************
DEAR SIR
YOUR REPLY CONFIRMS THE STATEMENT GIVEN BY MR. RAJ IS CORRECT AND THE STATMENTS GIVEN BY YOUR EXECUTIVES ARE NOT CORRECT.
AND YOUR EXECUTIVE SOLD ME THIS SCHEME BASED ON THE WORNG INFORMATIONS, IS IT CORRECT?
CAN WE TALK ON THE SUBJECT.
I WAIT YOUR CALL TO RESOLVE THE ISSUE.
WITH REGARDS
A ARORA
SIGMA OVERSEAS
4561/16, GROUND FLOOR
ANSARI ROAD
DARYA GANJ
NEW DELHI : 110 002
TEL : 0091-9311517675
0091-9999881185
FAX : 0091-11-43028098
&-- Original Message &--
From: [email protected]
To: [email protected]
Sent: Thursday, January 21 3:32 PM
Subject: Re: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER
Dear Mr. Arora,
We refer to your email dated January 18.
We request you to refer your telephonic conversation with Mr. Raj from Heritage holidays and hope the resolution provided is up to your satisfaction.
Please note the booking shall be done basis the validity dates stamped on the voucher and the voucher is valid for a couple & 2 kids below 5 years.
You may also write to [email protected] with regard to any further queries on the same.
You may also quote the reference number 00232058246, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services and best wishes for a fabulous year ahead.
Yours sincerely,
Vilma Lobo
Client Response Unit
****************
QUICK TIP
****************************************************************************************************************************************************************************************
Register for MasterCard SecureCode and get added security of a unique password for your internet transactions at MasterCard SecureCode enabled online merchants.
***************************************************************************************************************************************************************************************
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
***************************************************************************************************************************************************************************************
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Ashit Arora [mailto: [email protected]]
Sent: 18/01 8:25 PM
To: ~ IN HeadCardServices
Subject: Re: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER
DEAR SIR
WE ARE STILL WAITTING FOR YOUR FEED BACK.
TODAY YOUR TELEPHONIC SYSTEM KEPT ME ON HOLD FOR MORE THAN 15 MINITUES AND I COULD NOT SPEAK TO YOUR EXECUTIVE.
WITH REGARDS
A ARORA
SIGMA OVERSEAS
4561/16, GROUND FLOOR
ANSARI ROAD
DARYA GANJ
NEW DELHI : 110 002
TEL : 0091-9311517675
0091-9999881185
FAX : 0091-11-43028098
&-- Original Message &--
From: [email protected]
To: [email protected]
Sent: Thursday, January 14 3:07 PM
Subject: Spam: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER
Dear Mr. Arora,
We refer to your email dated January 13.
We wish to inform you that we have forwarded your query to the concerned department. We assure you that you will be contacted within the next six working days time to address the same.
You may also quote the reference number 00231505390, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services and best wishes for a fabulous year ahead.
Yours sincerely,
Meenakshi Rawat
Client Response Unit
****************
QUICK TIP
****************************************************************************************************************************************************************************************
Register for MasterCard SecureCode and get added security of a unique password for your internet transactions at MasterCard SecureCode enabled online merchants.
***************************************************************************************************************************************************************************************
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
***************************************************************************************************************************************************************************************
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Ashit Arora [mailto: [email protected]]
Sent: Wednesday, January 13 4:11 PM
To: ~ IN HeadCardServices
Subject: Spam: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER
DEAR SIR
This has ref to my mail and my telecom with your executive of dae.
I am forwarding to you the mails which we have exchanged for your perusal.
May I request you to please check the mails as given below and let me have soulations to the points mentioned in my first mail.
I wait for your reply.
WITH REGARDS
A ARORA
SIGMA OVERSEAS
4561/16, GROUND FLOOR
ANSARI ROAD
DARYA GANJ
NEW DELHI : 110 002
TEL : 0091-9311517675
0091-9999881185
FAX : 0091-11-43028098
&-- Original Message &--
From: Ashit Arora
To: [email protected]
Sent: Wednesday, January 13 3:50 PM
Subject: Re: ORIENTAL EXPRESS - HOLIDAY OFFER
DEAR SIR
This has referance to your mail as under in reply to my mail, I am sorry to write to you that none of the issues raised in my previous mail has been addressed to or answered.
AS per your advise I did speak to Hetitage Holiday Pvt Ltd at the numbers given by you, I spoke to Mr. Raj their and he specifically mentioned that the coupon sent by them covering the validity are the correct one and the informations given to me by your executive while booking the above offer are in-correct.
May I request you to please clarrify the points raised by me in my previous mail so that I may avail the offer.
I wait for your reply.
WITH REGARDS
A ARORA
SIGMA OVERSEAS
4561/16, GROUND FLOOR
ANSARI ROAD
DARYA GANJ
NEW DELHI : 110 002
TEL : 0091-9311517675
0091-9999881185
FAX : 0091-11-43028098
&-- Original Message &--
From: [email protected]
To: [email protected]
Sent: Wednesday, January 13 11:00 AM
Subject: RE: ORIENTAL EXPRESS - HOLIDAY OFFER
Dear Mr. Arora,
This is with reference to your email dated December 25.
Please accept our apology for the delay in responding to your query.
We request you to view our website to know the features / details of Oriental Express offer.
We also request you to contact Heritage Holiday Pvt Ltd directly at below mentioned contact numbers for any clarification related to offer.
(011) 41639411, 41639412, 41639414, 65908010, 65908020, 65908030 / Timing : 10 AM-6PM (Mon - Sat)
You may also quote the reference number 00231289695, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services and best wishes for a fabulous year ahead.
Yours sincerely,
Client Response Unit
****************
QUICK TIP
****************************************************************************************************************************************************************************************
Register for MasterCard SecureCode and get added security of a unique password for your internet transactions at MasterCard SecureCode enabled online merchants.
***************************************************************************************************************************************************************************************
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
***************************************************************************************************************************************************************************************
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Ashit Arora [mailto: [email protected]]
Sent: 25/12 4:59 PM
To: [email protected]
Subject: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER
DEAR SIR
WITH REGARDS
A ARORA
SIGMA OVERSEAS
0091-9311517675
0091-9999881185
&-- Original Message &--
From: Ashit Arora
To: [email protected]
Sent: Friday, December 25 4:45 PM
Subject: ORIENTAL EXPRESS - HOLIDAY OFFER
DEAR SIR,
THIS HAS REF TO YOUR OFFER PROMOTIONAL OFFER UNDER ABOVE MENTIONED SCHEME
SIR / MADAM, I WOULD LIKE TO BRING FOLLOWING POINT TO YOUR KIND ATTENTION AND FOR YOUR PERUSAL (REFER VOUCHER NO 897687) :
A) AT THE TIME OF OFFER I WAS TOLD THAT THE OFFER WILL VALID UPTO 30TH SEPT WHERE AS THE VOUCHER WHICH I HAVE RECEIVED FROM YOUR GOOD OFFICE STATES THAT OFFER VALID FROM APRIL 16 TO JUL 15 WHAT IS THIS ...???
B) FURTHER I WAS TOLD THAT THIS OFFER IS VALID FOR TWO ADULTS AND TWO CHILDEREN UPTO THE AGE OF 12 YEARS, WHERE AS THIS VOUCHER TALKS ABOUT TWO ADULTS AND ONE CHILD UPTO THE AGE OF 5 YEARS.
SIR, MAY I REQUEST YOU TO PLEASE CLARRIFY, THE ABOVE AND REVERT BACK TO ME AT THE EARLIEST.
WITH REGARDS
A ARORA
SIGMA OVERSEAS
0091-9311517675
0091-9999881185
&&&&&&&&&&&&&&&&&&&&&&&&&
This message (including any attachments) is confidential and may be privileged.
If you have received it by mistake please notify the sender by return e-mail and delete this message from your system.
Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited.
Please note that e-mails are susceptible to change.
ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587,
including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor
for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this
communication has been maintained nor that this communication is free of viruses, interceptions or interference.
&&&&&&&&&&&&&&&&&&&&&&&&&
&&&&&&&&&&&&&&&&&&&&&&&&&
This message (including any attachments) is confidential and may be privileged.
If you have received it by mistake please notify the sender by return e-mail and delete this message from your system.
Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited.
Please note that e-mails are susceptible to change.
ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587,
including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor
for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this
communication has been maintained nor that this communication is free of viruses, interceptions or interference.
&&&&&&&&&&&&&&&&&&&&&&&&&
&&&&&&&&&&&&&&&&&&&&&&&&&
This message (including any attachments) is confidential and may be privileged.
If you have received it by mistake please notify the sender by return e-mail and delete this message from your system.
Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited.
Please note that e-mails are susceptible to change.
ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587,
including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor
for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this
communication has been maintained nor that this communication is free of viruses, interceptions or interference.
&&&&&&&&&&&&&&&&&&&&&&&&&
&&&&&&&&&&&&&&&&&&&&&&&&&
This message (including any attachments) is confidential and may be privileged.
If you have received it by mistake please notify the sender by return e-mail and delete this message from your system.
Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited.
Please note that e-mails are susceptible to change.
ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587,
including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor
for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this
communication has been maintained nor that this communication is free of viruses, interceptions or interference.
&&&&&&&&&&&&&&&&&&&&&&&&&
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