Indian Overseas bank provides a poor customer service,
i reside in Velachery which is in the southern part of chennai whereas my salary account was created in the kilpauk Branch which is northern chennai.
Recently I withdrew a some of 1000 bucks from an ATM machine which belongs to some other bank and a cash was not dispensed instead the amount was debited from my account, I called upon the bank customer service and the redirected me to the nearest IOB branch next to my home, I spoke with the officer in the IOB bank near my home in regards to this complaint and the officer said he cannot take a complaint there (despite of all banks being centralized) me to write a letter in writing (there is no complaints - Email Id for the bank),
I asked the officer politely if i have to take this issue to the kilpauk branch during the normal working hours then I have to take a half a day off or at-least an hour's permission from my work. the officer near my home branch was least bothered about my requests and shouted on a loud tone, "if u want your money then take leave else get out now" Is that a way a bank works? IS that how a bank treats their customers? would someone be ready to have an account in such a bank who provides a poor customer service.
Adding more pain to that when i went in person and contacted the officer in the branch in Kilpauk, they were closed down for lunch, I was standing in a brach which has no chairs for the customers for 1 hr and finally the job was done after much hesitations from the officer as if i was asking money from their pocket.
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