Hi,
i am writing this mail on behalf of my friend and the others in MMDA Colony, arumbakkam. We have been trying to get the savings account opening form from IOB, MMDA colony branch (arumbakkam) for the last 20 days but none of them interested in either attending the customer or giving us the form opening of a new account. whenever, we approach they have given us some reasons such as:
- sorry we have been asked to give ONLY 20 forms per day and today's quota is over. come tomorrow,
- concerned person not there, today we are busy with some work come tomorrow
- come with the proper document, we will give you the form after verifying the details
the worst part was our entire family have a record of maintaining good balance since 1992 and not much withdrawals, stable account balance. look at the state of the people who would like to open a new account,
now, you can imagine the state of the people who applied/applying for a home loan or any other loans. some of the employees should be taught on how to treat the customers with respect, some of them will act like they are the ONLY person busy in the entire branch, using strong words against the account holders and literally falling some of the customers feet, giving red carpet welcome, making them sit and the employees will deposit or withdraw money on their behalf, it clearly shows their preferential treatment against the customer who has a status. request you to look into this matter and kindly send some one to the branch as a customer to get a feel of the kind of treatment/respect that we have been constantly getting these days.
regards
mmda residents
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