I WOULD LIKE TO MENTION THAT I HAVE GIVEN A COMPLAINT FOR STAFF MISBEHAVING ON 23/07 WITH HAINES ROAD BRANCH OF UNION BANK OF INDIA, COMPLAINT NO.: 493020. THE BANK TOOK 6 MONTHS TO REPLY TO MY COMPLAINT, I RECEIVED A REPLY ON 20/01 QUOTING "we strive to give you better service. However if any staff is behaving rudely kindly bring the same to the notice of bm or higher authorities with full details to prevent such things, DGM / AGM / Chief Manager / Branch Manager.". But again on 11/05, i was intending to open a current account for my firm "Agfa Computers", went to the Bank branch with all the relevant documents (Voter ID, Pan Card, Rental Agreement and VAT Certificate) and approached the concerned person, he verified the originals and said residence proof is required, i said him Voter ID is on my residence address, but he refused to accept it and asked me to bring telephone bill or gas bill. I read the application form and found that Bank Pass book will be accepted as residence proof. Once again i approached the bank authority with my SB A/C Pass Book, but this time, before listening to me he shouted on me and pointed finger on my face and said "How many times to tell you bring Telephone bill or else i will not open your account". Is this the way a bank employee behaves? I don't know why they behave like headmasters and think the bank customers as school children. If they are not intending to help the customers, why do they display board "May i help you". I'm really disappointed with the bank. And interestingly, i approached Corporation Bank with the same documents on the same day, that too without Bank Pass Book and they readily accepted the documents at hand and opened an current account with them vide No.CA - 000071, Frazer Town Branch, Bangalore. Do the rules changes Bank wise? or am i a target of bad banking staff?
I'm mailing this to you because i don't want to wait another six months to get a reply from Union Bank of India, i'm fed up with their service and the banking staff they maintain. Please advice the concerned authorities to rectify the issues and make the banking system easy, and advice the staff to behave politely with the customers and help them with smile on their faces.
I don't know the name of the person i have interacted with but usually he sits next to the cashier counter and he is the one interacts with the customers.
Please take up the issue and advice the relevant authorities to up their standard of banking.
Thanking you,
Yours Sincerely,
SYED NOOR AHMED
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